Samsara vehicle tracking review 2019

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Drive excellence and efficiency for your business with one of the finest fleet management solutions on the market


Samsara logo

Samsara vehicle tracking review

Interface
Customer service
Installation speed
Software
Hardware (tachographs)
Overall
Reviewed by: Expert Market24/04/2019

Pros:

  • Intuitive interface is a pleasure to use and simple to understand
  • Scales to tens of thousands of vehicles
  • UK-based customer support
  • Cloud-based software lets you manage from anywhere, on any device
  • Quick, easy-to-install hardware

X Cons:

  • Mobile app can be a bit jumpy
  • Pricing isn’t as transparent as we’d like it to be
In a nutshell: Samsara offers a fresh, innovative new take on fleet management.

Founded just four years ago, Samsara’s ambition is palpable. With a growing team of 700 employees and more than 5,000 customers, Samsara has emerged as a major player in the world of fleet management.

Samsara offers a secure, scalable solution for keeping tabs on all your vehicles, and more. Its hardware is easy to install and maintain, and will help you improve driver safety, minimise fuel and time wastage, and drive efficiency across your business.

But how? What does it look like, what does it do, and what are the concrete benefits for your business? And – most importantly – is it right for the unique needs of your fleet?

To help you nail down the answers to these questions, we took a closer look at Samsara’s vehicle tracking technology. Read on for what we found, or jump straight into our free quote-finding form to compare quotes from top vehicle tracking suppliers.

samsara vehicle tracking interface

Samsara’s innovative software puts the ‘King’ in vehicle tracking


Samsara: Quick facts

  • Founded in 2015 by Sanjit Biswas and John Bicket
  • Headquartered in San Francisco
  • Opened a London office in 2018
  • Has raised nearly £200 million in funding so far

Jump to:

What Samsara does

Samsara, in its own words, is a “complete fleet management software solution.” With a range of intelligent tracking devices, safety cameras, and industry-leading reporting features, Samsara gives you ultimate control over your fleet.

Here are some of its best offerings.

Real-time telematics

Samsara’s intuitive, cloud-based software makes it easy to track your vehicles. Use your tablet, smartphone or laptop to log in, and get all the info you need about your fleet, at your fingertips – and in real-time, too.

Live vehicle diagnostics make maintenance more effective, while driver analytics tell you exactly where you’re losing money on fuel or labour. Real-time traffic reports and route optimisation tools also help you ensure that a minute never goes to waste.

Safety and dash cams

Worried about one or two erratic drivers taking liberties with the road rules? Fret no more – Samsara’s dash cams are among the cleverest on the market. These nifty little devices capture what’s going on inside and in front of your vehicle.

So how do they work? Well, Sensors identify unsafe driving, and automatically upload footage of any incidents recorded to your dashboard. Meanwhile, the dodgy driver gets told instantly by an in-cab voice alert. This helps them become better drivers, and provides you with ongoing updates about your team’s driving and safety habits.

Remote tachograph access

Samsara enables you to access your vehicle’s tachograph data remotely. This lets you skip the hassle – and expense – of manually checking the data. Having that info at you fingertips helps you stay compliant with data regulation, and simplify the admin side of things.

And trust us – with so much legal stuff involved in vehicle tracking, that’s a huge breath of fresh air.

Cargo temperature control

Is your fleet responsible for getting perishable food items and other groceries from A to B? Ever done a job, only to get a complaint that food went bad on the journey? Samsara can help.

Samsara offers a device that monitors vehicle temperature. If it goes above a certain limit, your driver will know instantly. Avoiding spoilage en route to jobs prevents rejected deliveries, and helps scrap the hassle of manual record keeping. Pretty cool, huh?

Not sure if Samsara vehicle tracking is right for you?

Try its free Return on Investment (ROI) calculator to see how your business could profit.

Or, get quotes from Samsara and other top vehicle tracking suppliers by filling in our free webform.


Samsara benefits for your business

Speed

A Samsara tachograph unit can be installed in one of your vehicles in less than 15 minutes. So, depending on your fleet size, you can be fully set up and ready to go within an hour. And as far as the software goes, it’s all cloud-based – so there’s no installation or maintenance necessary.

Scalability

It doesn’t matter whether you’re a small pizza business managing a few vans, or a gas-guzzling fleet of tens of thousands. Samsara scales to tens of thousands of vehicles – meaning it grows with your business.

Versatility

While other vehicle tracking systems may only be suited to a certain type of fleet, Samsara’s versatile tech makes it ideal for whatever fleet you run. That includes:

  • Light and heavy trucks
  • Passenger cars
  • Buses
  • Dry vans and refrigerated trailers
  • Heavy construction equipment
  • Mobile assets
  • Private fleets
  • Service fleets
  • Passenger transit

Flexibility

Samsara’s solution is as flexible – and customisable – as you need it to be. As an example, let’s look at its open API (Application Programming Interface) integration. While it sounds a bit jargony, it’s not as complicated as you’d think.

An open API lets you integrate other software apps into Samsara’s vehicle tracking system. Think payroll, invoicing, HR software, and more – all working seamlessly with Samsara to make your life easier.

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Samsara customer reviews

You can’t make the right purchasing decision without knowing what other UK businesses are saying about a product. Customer reviews are a great way of getting an idea of what a company is really like. So how does Samsara square up?

Well for starters, it boasts a ‘Great’ Trustpilot rating of 8.5/10. 76% of reviewers gave it an ‘Excellent’ rating of five stars, with another 10% recommending it with four stars. 3% were neutral, while the remaining 11% weren’t too happy, opting for two stars or below.

So what are the reviews saying? Well, there’s the good:

“The entire team at Samsara has been helpful, responsive, and honestly proactive in providing a solid platform. The consistent release methodology and useful features provide endless opportunities for growth.

“Thank you for all you do!”

  • Michael A, Samsara customer

Then, of course, there’s the not so good:

“The durability in the hardware could use a little upgrade. They are great at swapping out defective units (or ones that go bad after a time), but it feels like we are doing this far too often in some of our trucks.

“Now we run a LOT of units and have over 60 units in various construction grade environments, but it still feels like we are replacing units too often.”

  • Jim M, Samsara customer

Other reviews mentioned that the mobile app could at times be a bit glitchy, and that regular updates tended to slow things down. But by and large, Samsara are widely praised, with customer service and dashboard ease of use getting the biggest plaudits.

By now, there’s probably just one thing left on your mind. How much does Samsara actually cost? Let’s dive deeper.


Samsara pricing

Samsara’s vehicle tracking systems aren’t one size fits all. The solution that’s best for your business will depend on the size of your fleet, and the depth of features you require. What that means is that we can’t give you an exact idea of what you’ll pay.

That said, you can expect to shell out a one-off fee to cover setup, plus an ongoing monthly fee to cover the hosting. These too will differ, depending on the scale of the fleet management solution you need.

To get quotes from top fleet management suppliers, you generally need to contact them directly. Or, you can let us help.

Just fill out our short webform with a couple of quick questions about what kind of vehicle tracking system you’re looking for, and you’ll receive tailored quotes from the suppliers that can best cater to your needs. We’ll do the hard work, so you get the best deal.


Expert verdict

In the ancient Indian language Sanskrit, ‘Samsara’ refers to a constant cycle of motion and change – the ever-turning wheel of life.

And we reckon that sums up the company pretty well. It’s constantly innovating its approach, to help ensure your business is getting the most advanced vehicle tracking tech money can buy. And it’s helping to empower you to keep the wheels of your vehicles – and your business – turning.

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