Yell Website Design Review 2020

By Dan Barraclough

All businesses and most consumers are familiar with Yell. This is the UK’s biggest online directory and it’s where many people go to find businesses like yours. It’s a quick and easy way of finding services in your local area, without having to riffle through pages and pages of results in search engines.

What business owners might not know is that Yell has a new and improved business website design service. This service makes it incredibly easy for businesses to revamp their old website or create a new one from scratch, but is it any good?

Products and Services

Yell provide a multitude of products and services for businesses of all sizes. The services range from online listings, advertising, pay-per-click advertising and videos. In this review we’re focusing only on their website design packages. There are three packages available, offering all businesses the opportunity of having a professional website with minimal effort involved.

The three packages are as follows:

Premium Multiple Website Designs

The premium package includes a one off up-front build fee and additional monthly fees. The service includes a maximum of 10 designed web pages and the addition of a new page per quarter. The website will be fully personalised to ensure it meets with the branding and tone of your business.

Premium Plus Customised Designs

For a larger up-front build fee and additional monthly fees this package includes all the Premium features, plus:

  • A design consultation
  • Quality reviews of the website
  • Up to 10 existing pages

Elite Bespoke Responsive Design

The Elite package rates vary from business to business. The general Elite package provides all the Premium Plus features and also includes:

  • Responsive business website design
  • 15 bespoke pages
  • Monthly reports
  • A photo shoot at your business
  • Competitor strategy creation

Optional extras include animations and video backgrounds. Business looking to use this package will have the opportunity to add or remove services, based on their own ideas and requirements.

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Check Your Site

If you have a website, you may also wish to use the website checker service provided by Yell. Your website’s performance will be tested and Yell will provide a detailed report on their findings. You may decide that a complete overhaul is not necessary once you receive the result. The website checker is completely free to use and well worth taking the time to use during your visit.

Yell provide feedback on the current visibility in the search engines, mobile optimisation and the speed of the site. All of this information is invaluable for any business looking to enhance their online presence.

Excellent Look and Feel

The Yell website is easy to navigate. The information is laid out clearly, indicating the costs and providing contact information clearly on the page. Live chat is made available to those who visit the website, making it easy to ask questions and find out answers before making any buying decisions.

Examples of the latest website designs are shown on a landing page, with a link to the portfolio in clear view. It’s always a good idea to view past designs to see if they meet with your own expectations. Remember the website design will be personalised to your business, but the portfolio will give you an idea of what Yell is capable of.

Additional features of the website include reviews that have been left on TrustPilot by past customers. Information regarding the basics you can expect, ranging from free support to secure hosting and domain names are clearly shown.

The offerings from Yell are suited for all budgets. The lower end packages will result in a professional website but it will be down to the individual business to take care of tasks such as online competition strategies and monthly reporting. Those businesses with the larger website design budgets will find a more complete service taking a large majority of the tasks off their hands.

Read: The cost of website design

Ease of Use

Yell are happy for businesses to express their ideas and requirements. Personalisation is provided even with the lower end website design package. The basics that come with web design are made available; the monthly or yearly fees may be additional costs that will need working into the budget.

The basics include: online training, website editor, web traffic analytics, secure hosting, mobile friendly, free support, mobile friendly design and search engine optimisation. A contact from Yell will discuss the project and the steps that are taken every step of the way.

Advantages and Disadvantages

One of the main advantages businesses gain from using the website design service from Yell is ease of use. There’s no need to have any skills in website design or any knowledge in website management is required. This is an obvious advantage for a business looking to improve their online marketing and visibility.

  • Tailored packages are available to fit in with all requirements and budgets
  • Domain names and secure hosting
  • Businesses receive a fully managed website, no skills required.
  • Responsive website design
  • User friendly website editor with online training available to enhance in-house skills
  • Search engine optimised websites
  • Live support
  • Performance checks
  • Analytics and monthly reporting

The disadvantages include the lack of face to face contact with the designer. It’s also impossible to make your own edits to the design. Any changes need to be relayed to the designer who will take care of the edits for you. Photo shoots are available for those using the Elite package, but Premium and Premium Plus customers will need to provide their on-site images for the website. Personalised images are always preferable to using stock images.

Another disappointing factor is the lack of responsive website design for all packages. Mobile optimisation is included, but these days all websites need to be fully responsive to satisfy customers visiting via mobile devices.


Overall, Yell provide a website design and build service that is simple to use and attainable for all businesses. They are willing to work with you to create the ideal website based on your own ideas. If you have no ideas and want someone else to take care of everything for you, Yell is happy to take the lead. Businesses can use as many or as little of the services provided based on their own requirements.

Next Steps

Expert Market work directly with Yell and other leading web design suppliers to help get you the best deals possible. Fill in the form at the top of the page to get started and we will be in touch with tailored quotes.

Dan Barraclough

Dan’s a writer for Expert Market, specialising in a range of cool topics. He loves web design and all things UX, but also the hardware stuff like postage metres and photocopiers.

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