XLN Review

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By Aimee Bradshaw | Writer and researcher | Published: 26 November 2018

How can a telephone system from one of the UK’s top suppliers benefit your business?


Pros:

  • Small business focussed with online support and advice
  • Strong customer support; calls handled within three rings
  • International call packages are good value

X Cons:

  • Cloud-based system lags behind rivals
  • Minimum-length contract plans lack flexibility

As the owner of a small business, you want to reach new markets, empower your team, and never miss a call from a customer. You want the best telephone system out there without breaking the bank. So you need a provider that delivers fast and focuses on the unique needs of your small business. Right? We’ve reviewed one of the most well-known providers in the UK to help you choose the provider right for you.

XLN Telecom is one of the UK’s leading providers of telephone line rental and systems. With 400,000 small businesses served since 2002, they’re fuelling the growth of up-and-coming enterprises like yours. So what can they offer you? We did a review of their line rental, call packages, and phone systems. And, of course, their prices! We also read the small print, and looked at how XLN stacks up to the competition.

Read on to find out more about XLN’s telephone solutions, and how they can benefit your small business. And if you’re already sold on a smart telephone system, great news! You’re a couple of clicks away from getting a range of quotes from our top suppliers. Fill out this short form and get comparing today.


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XLN reviews

XLN Telecom provides traditional as well as cloud-based phone systems


Line rental and setup

Before you can start dialling, you’ll need phone line rental. XLN offer quick, easy setup of your phone line. They operate on one of the largest networks in the UK, so you’ll get the best connection out there. Attached to your old number? No problem – you can keep it. XLN also claim to offer pay-as-you-go calls 92% cheaper than direct rivals BT.

XLN serviceCost
National calls2p
Mobile calls9.95p
Line rental£16.95
Installation£99

Looking good? For an extra £1/month, you can get unlimited calls to mobiles and landlines within the UK. So what’s the catch?

The prices quoted belong to a ‘promotional period.’ After a couple of years they revert to their higher retail rates. Do the research and make sure you know how much you’ll be paying not just now, but in the long-term.


International calling

Do you do business in other countries? If so, you’ll need to consider international calling packages. XLN offers 500 minutes of calls in 36 countries. It’s a fiver a month, and includes calls to Australia, New Zealand, the US, and most of Western Europe.


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Free call features

XLN provide a range of call features with their telephone systems package. These help you prevent unwanted rings and better manage your incoming and outgoing calls. Some of the free call features XLN provide include:

Three-way calling

Chat to up to two others in the same conversation

Choose to refuse

Easily block unwanted calls

Caller display

Instantly recognise a caller

Call waiting

Jump between multiple calls at the same time

Call diversion

Re-route calls to a mobile or anywhere in the UK

Cloud-based phone system

If your business is looking towards the future, you’ll want to know what a cloud-based VoIP phone system can offer. XLN’s Cloud Voice is a cloud-based phone system hosted over the internet. It’s a great option for multiple users. And XLN claim it’s cheaper and more reliable than traditional phones. We broke it down:

Pros:

  • No installation or activation fee
  • Keep your old number free
  • Disaster recovery feature reroutes calls if internet goes down
  • Handset provided free with package

X Cons:

  • Setup can take a minimum of 12 working days
  • Expensive to cancel
  • Dependent on a working internet connection
  • Subject to a 36-month contract term

▶ Find out more: 10 best VoIP providers in the UK


Benefits for small businesses

How could a switch to XLN boost your business?

Save money

XLN claim to save their average customer £1,750 a year, and provide cheaper alternatives to heavy-hitters like BT.

Switch easily

XLN take care of the switch from your old provider at no cost. Free yourself of the hassle and get back to running your business.

Speak to real people

XLN claim to take all calls within seconds. If you get stuck, there’ll be someone on the other side of the phone to help out.

Support for your small business

XLN offer the ‘Biz Hub’ – an online portal full of articles and info. It’s full of quick tips and handy tools to help grow your small business.

Save time

XLN also supply card payment, high-speed internet, and energy solutions. Don’t worry about juggling bills and suppliers: XLN offer the main resources for your small business all from one place.


What Small Business Phone System do you Require?



Competitor analysis

Where does XLN weigh in against its rivals? Let’s take a look at some of the phone system providers leading the way for efficiency, value and customer service.


Lily Comms holds its own against XLN for offering affordable phone systems to small businesses. Their hosted VoIP service ‘Horizon’ has won awards and been lauded for its innovation and flexibility. Do you have a larger team making lots of calls from different places? Lily Comms is a great option for you. If you’re more focussed on making international calls though, XLN is a better bet.

Supplier Rating:
Read Review

8×8

When it comes to value, 8×8 is more than a match for XLN. They claim to offer savings of more than 50% on your monthly phone bill. Their intelligent VoIP phone systems let your staff dial from a computer, desk or mobile device. And their customer service is phenomenal, with highly-responsive staff to chat to. Their ‘virtual office’ cloud phone system comes in a three-tiered pricing plan, so you can match the best plan to the unique needs of your business. If you want more flexibility than XLN, 8×8 is the provider for you.

Supplier Rating:
Read Review

4Com

4com provides a tailored approach to customer service. From the moment you enquire, they’ll give you advice about the best telephone solution for your unique business needs. 4com excel in their call recording and reporting features. If monitoring your staff’s calls is important to you, choose 4com over XLN. 4com’s systems also build the bridge between your phone and computer. Get more info about your callers and create a more personal customer journey.

Supplier Rating:
Read Review


Expert verdict

Overall, we love XLN Telecom’s dedication to small businesses. Their customer support is great, and they’re a good option for calling overseas. But in the end, it comes down to the needs of your business. If you’re a cloud-based system, you might be better off with Lily Comms. And if you’re after flexibility, 8×8 is for you. Still on the fence? Try out this handy form to compare quotes from our top telephone system suppliers.



Aimee Bradshaw Writer and researcher

Aimee is Expert Market’s resident telephone systems and point of sale go-to. If she’s not writing about business products, you’ll find her daydreaming about dog walking on Dorset beaches.