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XLN Telecom Review

XLN Telecom Company Overview

XLN Telecom specialise in providing services to small businesses, and claim that they can save up to 77 percent on your phone line compared to BT. In addition to phone lines, they also supply broadband, mobile packages, card payment processing solutions and energy.

Line Rental

This currently starts from £3.99 per month for the first year and £12.69 per month after that, with an installation fee of £78.00. Call rates are as follows: Local and national calls - 1.5p per minute 0870 numbers - 6.73p per minute Mobiles - 9.95p per minute. Calls are capped for the first hour, which means they will not go over the fixed rate of 10p for local and national calls and 30p for most mobile networks. There is also a connection fee per call which is not included in the capped rate. The capped rate is 13p for local and national calls, 12p for 0845 and 0870 numbers, and 16p for most mobile networks.

Call Packages

600 minutes with line rental - this costs £14.95 per month including line rental. The free minutes include calls to UK landlines as well as 0845 and 0870 numbers. Unlimited calls with line rental - this plan costs £19.95 per month including line rental. In addition to unlimited calls to UK landlines, 0845 and 0870 numbers, it includes 300 free minutes to mobiles. Free installation is available with both call packages. Call charges are as follows: Local and national - 1p per minute 0870 numbers - 6.73p per minute Mobiles - 8p per minute

Additional services

XLN Telecom offer the following services with a 25 percent discount compared to BT - call barring, call waiting, anonymous call rejection, call minder, call diversion, caller display, three way calling, 'choose to refuse,' answer 1571, reminder call, call sign and call return.

Calling Card

For businesses which make regular international calls, XLN Telecom offer the Business Calling Card, the charges for which are added to your bill at the end of the month. The Calling Card can be used from your landline, mobile or any other phone. Call charges start from 1p per minute.

Business VOIP PBX

This package stats from £4.99 per line per month, and allows you to make calls via the internet using XLN Telecom's IP handsets. Your employees can connect to the phone system from home or while travelling, and also have voicemails and faxes sent to their email accounts.

Customer Service

Customer service is open Monday to Friday 08:30 to 18:00 and Saturday from 10:00 till 14:00. Faults can be reported 24/7 either online or by phone. The fault number is an 0844 number. The lines are maintained by BT Openreach. Faults are repaired within 3 working days, but additional premiums can reduce the turnaround times to: 48 hours for £1.20 per month per line 24 hours for £3.30 per month per line 6 hours for £5.49 per month per line

Further Information

Transferring is advertised as hassle free, and you can keep your existing phone line and number. Paper billing costs an extra £1.00 per month. If you pay by a method other than Direct Debit there is a fee of £3.95 or £5.00 + VAT (depending on your package). The minimum contract is 24 months. If you cancel within the minimum contract period you will be charged a £199 + VAT cancellation fee. To cancel after the minimum contract period has expired you need provide 42 days written notice.


XLN Telecom offers extremely cheap phone line packages which can save small businesses a great deal. However, as with all providers, it's worth checking the Terms and Conditions closely before you sign to make sure you are aware of all costs and charges that may apply to your account.

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