Find out if packet-switched or circuit-switched telephone systems will work best for your business needs.
Circuit-Switched Telephone Systems
Circuit Switched Telephone Systems are used by the Public Switched Telephone Network (PSTN). They work with standard analogue telephones where you have one line that allows you to make or receive calls. A circuit switched telephone system has a single, dedicated connection between two end points in a network.
This is also referred to as a Plain Old Telephone System (POT).
When using a circuit switched telephone system, once a call has been placed the line is no longer free. The entire bandwidth of the line will be in use and will remain so until the call has been disconnected.
If someone calls you whilst you are already having a telephone conversation, they will receive an engaged signal and the connection will not be made. There will also be no way of telling that someone has tried to call when you hang up the telephone.
A good way of explaining circuit switching is to look at early telephone exchanges where a caller would ask an operator to connect them to a specific number. The operator would physically connect the call by plugging a cord into a jack.
The circuit switched telephone system uses copper wires to transfer voice data and this is the system still used in most homes with BT being the lead UK supplier. It is restricted to 50kb per second.
In the days of dial up internet connections, you were not able to make telephone calls whilst using your phone line to connect to the internet. In September 2013, BT announced that they will not longer be providing dial up connection.
With modern forms of connecting to the internet, it's no longer necessary to use your telephone line as a dedicated internet connection – and for this reason one must then start to question whether the Circuit Switched Telephone System itself is indeed still relevant, or whether it too will soon be replaced.
Packet-Switched Telephone Systems
Packet switching is currently the most modern form of telephone system. Instead of using one line and one communication channel dedicated to a single call, packet switching divides the call data up into small units, known as packets.
These packets are transmitted independently through a network and will find available network space allowing for multiple communication sessions to take place simultaneously.
Each packet will find its own route to the final destination. However, if the network bandwidth is swamped then the quality of the call can suffer.
Circuit Switched Telephone Systems Vs Packet Switching
With a traditional circuit switched system, the main advantage is that because you have a dedicated line for the phone call, there should be no interruptions to the call. The line will be clear and the quality will be consistently good, especially when making local calls.
It is impossible for the line to become congested, as often happens with packet switched telephone systems.
However, circuit switched telephone systems are becoming outdated and are therefore more expensive compared to more modern switching and routing, especially considering line rental and the high cost of making international calls.
Also, unlike the modern systems (including mobile phone systems and VoIP) a tradition circuit switched system does not let you know when someone has tried to contact you whilst you are already on a call.
The Right System for Businesses
The benefits of packet-switched systems are obvious for businesses, even if you are a single entrepreneur working from home. Packet-switched systems like VoIP are increasing in popularity because they allow your business to grow at a minimum cost.
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