RingCentral Cloud Based Business Communications Solutions Review

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By Aimee Bradshaw | Writer and researcher | Published: 22 January 2016

Formed in 1999 and launching their cloud telephone service in 2003, RingCentral’s cloud -based business communications and collaboration solutions have been at the forefront of the switch from traditional phone lines to the cloud.

Partnerships with the telecommunications giants AT&T, Telus and BT have ensured their solutions are fit for any level of business, from small to enterprise level. Over 350,000 businesses have switched to their cloud communications solutions.

RingCentral UK headquarters opened in 2009 with their expansion to Europe.

RingCentral Review
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Customer Service
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How could a cloud communications solution help you?

More and more businesses are making the switch to cloud-based solutions, and it’s not hard to see why. Some benefits include:

  • Large savings – Most importantly, lifetime costs are much lower than traditional phone lines. By moving to the cloud, upfront costs are slashed and maintenance cut to almost nothing.
  • No PBX equipment in house – As well as saving on equipment costs, not having to set up equipment in your offices means extra space for your business.
  • Painless updates and upgrades – New updates and upgrades are rolled out automatically through the cloud, with minimal impact.
  • Stay connected wherever you are – Use the same telephone system for different offices or with remote workers. Setting up new connections is quick and easy, regardless of location or device.
  • Flexible capacity – Pay-as-you-go monthly contracts or even pay-per-minute – only paying for what you use without the need for redundancy or extra capacity.

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Device Compatibility

RingCentral's solutions can be used across a wide range of devices, all of which can be connected with a single phone number. Personal devices can be used just as easily as work-specific devices.

Call Management

Ensure no customer is ever left hanging with auto-receptionist services and automatic call forwarding. Customise your greeting and set up call-flow rules to make sure every call goes exactly where it needs. The simple greeting can be expanded to multi-layered Interactive Voice Recorder (IVR) options on premium plans.


More businesses rely on software-as-a-service than ever before, and how a new addition integrates with your existing ecosystem can make transitions a dream or a nightmare. RingCentral's solutions are one of the first services recommended by Google for their Google Apps for Work. Salesforce, Office 365 and Zendesk also integrate seamlessly.

Phone numbers

Keep your existing phone numbers or choose new ones. RingCentral VoIP services provide a range of freephone, local, non-geographic and even international numbers to boost local presence and make it easy for customers to get in touch.

Fax support

Faxes can be handled online without a separate machine or number, including faxes from emails.

Workspace collaboration

Group instant chat and document sharing allows communications and collaboration the way teams want to work today. Real-time messaging, file sharing, task management and shared calendars can all help to reduce your bloated inbox.

RingCentral Office on laptop

Who is it for?

Medium-to-large businesses will benefit most from RingCentral's solutions. Startups and more established businesses could also find the full feature set very useful, with quickly growing businesses finding they have ample room to grow.

What users say:

The RingCentral Better Business Bureau rating is particularly high. Product feature reviews are generally positive, while some users have reported some technical problems like call dropping if their network is not optimised for VoIP – make sure to consult with an IT company specialising in VoIP if you think this applies to you.


RingCentral Pricing
Solutions Package Price per User per Month
Entry £7.99
Standard £14.99
Premium £19.99
Enterprise Custom


RingCentral phone compatibility is wide. Most VoIP phones can be used with its services, however will have to be manually unlocked by their manufacturer. Even analogue phones can be easily used with an analogue telephone adaptor (ATA). RingCentral recommend using their preconfigured phones as customer service is not able to troubleshoot effectively with phones from other manufacturers.


RingCentral's cloud solutions are easier to manage, scale and more cost-efficient in comparison with traditional on-premise systems. Small and medium businesses through to large global enterprises will find the needs of their workforce are met with RingCentral's modern communication packages and offers.

Aimee Bradshaw Writer and researcher

Aimee is Expert Market’s resident telephone systems and point of sale go-to. If she’s not writing about business products, you’ll find her daydreaming about dog walking on Dorset beaches.

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