RingCentral Review: Is This Communications Solution Right for Your Business?

RingCentral logo

Having formed in 1999 and launched a cloud telephone service in 2003, RingCentral’s cloud-based business communications and collaboration solutions have been at the forefront of the switch from traditional phone lines to the cloud.

Partnerships with telecommunications giants AT&T, Telus and BT have ensured RingCentra's solutions are fit for any level of business, from small to enterprise level. Over 400,000 businesses have switched to its cloud communications solutions.

RingCentral UK headquarters opened in 2009 with the company's expansion into Europe.

RingCentral Review
Customer Service
Reviewed by Expert Market:25/01/2021

How could a cloud communications solution help you?

More and more businesses are making the switch to cloud-based solutions, and it’s not hard to see why. Some benefits include:

  • Large savings – Most importantly, lifetime costs are much lower than traditional phone lines. By moving to the cloud, upfront costs are slashed and maintenance cut to almost nothing.
  • No PBX equipment in house – As well as saving on equipment costs, not having to set up equipment in your offices means extra space for your business.
  • Painless updates and upgrades – New updates and upgrades are rolled out automatically through the cloud, with minimal impact.
  • Stay connected wherever you are – Use the same telephone system for different offices or with remote workers. Setting up new connections is quick and easy, regardless of location or device.
  • Flexible capacity – Pay-as-you-go monthly contracts or even pay-per-minute – only paying for what you use without the need for redundancy or extra capacity.

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RingCentral's system features

RingCentral's flagship offering for businesses is RingCentral Office, a unified communications system encompassing phone calls, instant messaging, video conferencing, and more. Here are some of its key features.

Device Compatibility

RingCentral Office can be used across a wide range of devices, all of which can be connected with a single phone number. Personal devices can be used just as easily as work-specific devices.

Call Management

Ensure no customer is ever left hanging with auto-receptionist services and automatic call forwarding. Customise your greeting and set up call-flow rules to make sure every call goes exactly where it needs. The simple greeting can be expanded to multi-layered Interactive Voice Recorder (IVR) options on premium plans.


More businesses rely on software-as-a-service (SaaS) than ever before, and how a new addition integrates with your existing ecosystem can make transitions a dream or a nightmare. RingCentral Office is one of the first services recommended by Google for its Google Apps for Work. Salesforce, Office 365 and Zendesk also integrate seamlessly.

Phone numbers

Keep your existing phone numbers or choose new ones. RingCentral's VoIP service provides a range of freephone, local, non-geographic and even international numbers to boost local presence and make it easy for customers to get in touch.

Fax support

Faxes can be handled online without a separate machine or number, including faxes from emails.

Workspace collaboration

Group instant chat and document sharing allows communications and collaboration to thrive in today's flexible and remote working environment. Real-time messaging, file sharing, task management and shared calendars can all help to reduce your bloated inbox.

RingCentral Office software on a laptop
RingCentral Office in action

Who is RingCentral best for?

RingCentral Office's breadth of features and functions make it suitable for businesses of all sizes. That said, its affordable prices make it a particularly good option for businesses at the smaller end of the spectrum. The system is scalable, too, so businesses that use it will have ample room to grow.

What users say:

RingCentral's Better Business Bureau rating is particularly high. Product feature reviews are generally positive, while some users have reported some technical problems like call dropping if their network is not optimised for VoIP – make sure to consult with an IT company that specialises in VoIP if you think this applies to you.

RingCentral's Pricing

RingCentral Office Pricing
Solutions PackagePrice per User per Month
EntryFrom £7.99
StandardFrom £12.99
PremiumFrom £17.99
UltimateFrom £22.99

Pricing correct as of 25/01/2021

Hardware compatibility

RingCentral phone compatibility is wide. Most VoIP phones can be used with its services, however will have to be manually unlocked by their manufacturer. Even analogue phones can be easily used with an analogue telephone adaptor (ATA). RingCentral recommend using their preconfigured phones as customer service is not able to troubleshoot effectively with phones from other manufacturers.

Expert verdict

RingCentral's cloud-based unified communications solution, RingCentral Office, is easier to manage and scale, and is more cost-efficient in comparison to traditional on-premise systems. Small and medium businesses through to large global enterprises will find the needs of their workforce are met with RingCentral's modern communication packages and offers.

What other phone systems could you consider?

8×8Read our 8×8 review
4ComRead our 4Com review
MitelRead our Mitel review
Lily CommsRead our Lily Comms review
GoToConnectRead our RingCentral review
Aimee Bradshaw Writer and researcher

Aimee is Expert Market’s resident telephone systems and point of sale go-to. If she’s not writing about business products, you’ll find her daydreaming about dog walking on Dorset beaches.