We've scoured the market to find the best conference phones for your business. Discover the top ten below
|Conference phone||Best for||Star rating|
|Polycom SoundStation Duo||Analogue and VoIP conferencing|
|Mitel MiVoice Conference Phone||High definition audio|
|Polycom RealPresence Trio||Integrated video conferencing|
|Polycom CX5100 Unified Conference Station||Unified communications|
|Snom MeetingPoint||Large meeting rooms|
|Avaya B189 Conference Phone||Great value|
|ClearOne CHAT 150||Portability|
|Konftel 300||Record meetings|
Choosing the right conference phone
With the shear amount of conference phones available to buy, it’s always good to narrow down your options before you start browsing. We recommend you have a think about the following features.
Analogue vs VoIP
Analogue and VoIP conference phones work in almost exactly the same way. The only difference is one uses the telephone line, and the other uses the internet. These days, VoIP is becoming the increasingly popular option. It’s far more cost effective and if you ever move offices, all you need to do is unplug it and plug it back in in the new one.
Unified Connection (UC)
VoIP conference phones are capable of unifying connections from various devices. This means participants can join the call via their mobile phone or PC, in addition to their conference phone.
Video Conference Phones
Conferencing is all about having productive meetings with remote stakeholders and clients, and video conferencing is fast becoming the preferred way to do this.
The majority of VoIP conference phones support this, as you can use the phone system software to set-up and host the video conference call.
Not all conference phone microphones are capable of the same range. While some have an outreach of 20 foot, others are only capable of seven foot or less. This means you should pay attention to the size of your meeting room when you’re choosing your VoIP phone.
Consider your requirements before you purchase a conference phone
The best conference phones in 2020
Here’s our pick of the best conference phones:
Find out how they rate against each other by reading our reviews below.
Polycom SoundStation Duo
The Polycom SoundStation Duo works in conference rooms with analogue or VoIP phone lines, and has built-in SIP endpoint software for advanced call management. It has a microphone pickup range of up to 10 feet (3-metres).
The unit offers clear voice quality and incorporates HD voice technology, full-duplex audio and echo cancellation. An applications port supports connection to a PC or tablet to become a high-quality conference phone for Internet calling.
Price: £419.99 – £534.95
- Reliable connection with automatic failover from IP to analog
- Easy to use
- HD Voice Technology
- Ideal for small to midsize meeting rooms
Mitel MiVoice Conference Phone
The Mitel MiVoice Conference Phone combines high-definition wideband audio capabilities. Sixteen microphones with a pick-up range of 12 feet (3.6 metres) automatically focus towards the person talking. The conference phone also includes a large touch screen display for easy access and viewable presentations.
The unit features beam-forming technology, which provides smooth transition between microphones and focuses microphones on the active speaker. This helps to minimise side conversation pickup and increases speaker clarity.
Price: £552.00 – £959.99
- 7 Inch Display
- Echo Cancellation
- Email Compatible
- Options to Expand Model
Polycom RealPresence Trio
The RealPresence Trio conference phone from Polycom is quite possible the most advanced piece of technology of its kind. It’s stylish design and feature rich capabilities mean it can fit quite easily into any type of meeting room regardless of the size of your organisation or the sector your operate within.
The RealPresence Trio is brimming with custom benefits and advanced features. Its 5” LCD touchscreen makes for easy navigation and control and you can even pair your laptop or other devices for seamless interaction.
Price: £1,369 – £1,579
- Stylish Design
- Screen sharing with LCD display
- Easy to use
- Connect with existing video conference systems
The Yamaha PJP-50R connects with landlines, mobile phones and PCs and incorporates different modes for different environments to ensure participants can be heard, even in noisy areas.This is ideal for small businesses where meeting rooms may be scarce and open areas are used instead.
The unit offers smooth full-duplex performance and incorporates a high-performance adaptive echo canceler. The pickup performance of the arrayed microphones ensures voices are picked up accurately even when distant from the microphones.
- Duplex performance
- USB powered – No wired connection needed
- Easy to use
- Compact Device
Polycom CX5100 Unified Conference Station
The CX5100 is the first unified communications device in this list and its technology makes it a market leader. Not only does the model contain voice conference technology but the 360-degree video camera can take your communications one step further by offering a panoramic view of your meeting room.
The 20 foot microphone pickup range along with HD 1080p camera make this the CX5100 model one of the most advanced unified communication devices available. By combining both voice and visual technology you can improve your communications process by integrating even larger teams as well as the productivity of your conference meetings.
- USB laptop connection
- Microphone extensions available for larger rooms
- Polycom HD Voice Technology
- 360-degree View
The Snom MeetingPoint is designed for groups of up to 10 people in middle to large size conference rooms. The unit has a recording range of up to 320 square feet (30 square metres) making it suitable for large meetings and large teams.
Incorporates features to suppress background noise and offers full duplex broadband sound quality. Participants from up to five different locations can join a call on one number.
- Up to 4 external participants
- Anti-theft security
- Additional microphone extensions
- Conference call recording
Avaya B189 Conference Phone
The Avaya B189 manages to balance a stylish design with feature rich offering for a great all round product. Enhanced wideband audio contributes to HD audio quality to incorporate all meeting members up to 20 feet.
As well as great audio quality the B189 also includes a 5” touch screen for quick and ease use, including a range of features to simplify the conferencing process.
- Modern design
- Wireless headset capabilities
- Large microphone pickup
- Suitable for medium and large meeting rooms
ClearOne CHAT 150
The ClearOne CHAT 150 is a versatile portable, device that can be used in small conference rooms or connected via USB to a PC for desktop conferencing. The low microphone distance makes for excellent sound quality within smaller areas.
The ClearOne CHAT 150 provides full-duplex audio communications and can pick up audio from participants located up to eight feet (2.4 metres) away from the unit. Echo and noise cancellation features eliminate unwanted audio, while automatic gain and level controls adjust microphone and speaker levels automatically.
- Powered via laptop USB
- PC audio bridge
- Echo and noise cancellation
- 3 built in microphones with 360 degrees pickup
Avaya 1692 IP Conference Phone
The Avaya 1692 model is a reliable conference phone for midsize organisations and meeting rooms. It’s clear audio capabilities make it a great choice for any type of business in a range of industries and you be sure that your whole can be heard when using this device.
With a 360 degree and 12 foot microphone range the Avaya 1692 model will suit most organisations exactly how it is, however additional microphones are available for larger meeting rooms with clear voice quality guaranteed.
- Wide microphone coverage
- Designated feature keys
- Easy to use
- Microphone extensions available
Avaya 1692 IP Conference Phone
A SIP based device, the Konftel is a highly functioning conference phone with a number of highly sought after benefits for business of all sizes. Record and store meetings for future reference and additional microphone extensions are just two of these key features.
Another benefit of the Konftel 300 is the accompanying SD memory card. This allows for some of the features already covered including being able to store previous meeting to refer back to if needed in the future.
- SIP based
- Record and store meetings
- User profiles
- 2 GB Memory Card
Do conference phones aid project management?
Businesses of all sizes use teleconferencing services to support project management. Team members can dial in from any location to discuss progress or resolve issues. This helps maintain project momentum and eliminates delays when time to market is critical.
The global reach of phone conferencing makes it easy to extend membership of a project team to customers, suppliers and experts from universities or industry research groups. Creating “virtual project teams” is a practical reality with advanced conference phones.
Do conference phones really assist in delivering customer service?
Collaboration can make an important contribution to customer service. If a customer calls with a complex enquiry that is beyond the skills of a call centre agent, the agent can bring an expert colleague into the call using simple phone conferencing.
Service engineers working in the field can also set up conference calls with specialists at the office if they need advice and guidance to solve a maintenance problem. In both cases, the problem is resolved quickly, helping to increase customer satisfaction.
Teleconferencing services help streamline communications in the supply chain. Members can quickly and easily share information when changes in the market impact supply levels. They can also collaborate on projects to reduce costs or simplify administration throughout the supply chain.
Can conference phones assist in flexible working?
Many businesses recognise the importance of offering employees flexible working options, such as working from home full-time or several days a week or month. It’s essential for home workers to keep in contact with their office-based colleagues, both to maintain progress on important jobs and to reduce the risk of isolation that can affect remote employees.
Teleconferencing services help to bridge the gap between home and office, building greater teamwork and making remote working a more attractive option. Thanks to the reach of internet phone systems, it’s no longer necessary to set up expensive dedicated connections to home workers. All they need is an Internet connection to access the conferencing service.