The Best Cloud Phone Systems for UK Businesses in 2022

The best cloud-based phone system for small businesses in the UK is GoToConnect, while RingCentral MVP wins for big businesses. But there are plenty more excellent systems out there to choose from, and our extensive research and experience in the world of cloud telephony has empowered us to select the best eight.

Read our reviews to compare these top cloud phone systems, and don't forget to use our free quote-finding tool to get tailored quotes from the right cloud telephony services for your business.

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GoToConnect

RingCentral MVP

8×8 eXperience

Enreach Contact Suite

Vonage Business Communications

Dialpad Talk

4Com and HiHi

Aerial Direct Connect

Pricing

£8.95 – £39.95 per user, per month

Pricing

£7.99 – £29.99 per user, per month

Pricing

£10 – £105 per user, per month

Pricing

Bespoke

Pricing

£9 – £16.50 per user, per month

Pricing

£12 per user, per month – bespoke

Pricing

Bespoke

Pricing

Bespoke

Free Trial
Free Trial
Free Trial

Only 8×8 Express

Free Trial
Free Trial
Free Trial
Free Trial
Free Trial

Unclear


GoToConnect

Best cloud phone system for small businesses

GoTo logo
GoToConnect
Pricing £8.95 – £39.95 per user, per month
Quick overview

Like most of the candidates on this list, GoToConnect is a cloud-based unified communications (UC) solution, which means it's not just a phone system: it's also a platform for video meetings and instant messaging. We particularly like GoToConnect for small businesses because even its cheapest package – priced at a very affordable £8.95 per user, per month – comes with a good range of features to help introduce professional communications to your small operation, including an auto attendant recording, unlimited extensions, and the ability to easily customise your call flow using an intuitive drag-and-drop editor (which we love).

Strengths

Cheapest packages are still feature-packed

Call flow customisation is uniquely easy with a drag-and-drop editor

Weaknesses

Video meetings limited to four participants and 40 minutes on 'Basic' package

More comprehensive packages are relatively expensive

Pricing
PackageStarting price (per user, per month)
Basic £8.95
Standard £18.95
Premium £39.95

RingCentral MVP

Best cloud phone system for big businesses

RingCentral logo
RingCentral MVP
Pricing £7.99 – £29.99 per user, per month
Quick overview

RingCentral MVP is our top cloud phone system for large businesses because it's so comprehensive, offering enterprise-level features at affordable prices (in fact, the larger your team, the cheaper your per-user cost). MVP's most popular plan, ‘Premium', comes with 2,000 free minutes per person, video meetings for up to 200 participants, advanced call features such as ‘whisper' and ‘barge', and multi-site management, so you can use the system seamlessly across different business locations. Plus, MVP can be integrated with over 250 apps, so it's likely to work well with the systems your various teams already use.

Strengths

Has great features available for call centres

Comes with solid UC features

Offers good value packages for small businesses, too

Weaknesses

Some other providers offer unlimited free minutes

Pricing can get a bit convoluted as it changes with team size

Pricing
Price for one userPrice for 2–19 usersPrice for 20–99 usersPrice for 100+ users
£12.99 Essentials £7.99 Essentials £7.99 Essentials £7.99 Essentials
£19.99 Standard £14.99 Standard £13.99 Standard £12.99 Standard
£24.99 Premium £19.99 Premium £18.99 Premium £17.99 Premium
£29.99 Ultimate £24.99 Ultimate £23.99 Ultimate £22.99 Ultimate
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8×8 eXperience Communications Platform

Best cloud phone system for video meetings

8x8 logo
8×8 eXperience
Pricing £10 – £105 per user, per month
Quick overview

8×8’s eXperience Communications Platform is excellent at pretty much everything. But its video conferencing features in particular really stand out. 8×8 imposes fewer restrictions than other suppliers: you can run as many HD video calls as you need, with up to 500 participants, via desktop or mobile. You can also record meetings, invite people from outside your business with a browser link, and keep meetings secure with moderation controls and end-to-end encryption. There are also some fun features, including the ability to add your business's own branding to meeting screens.

Strengths

The most generous video conferencing features we've seen

Offers a wide variety of call features, too

Weaknesses

The most advanced packages are very expensive

Pricing
PackagePrice (per user, per month)
8×8 Express £10
X2 £19
X4 £36
X6 (with contact centre features) £76
X7 (with contact centre features) £86
X8 (with contact centre features) £105

Enreach Contact Suite

Best cloud phone system for sales and marketing

Enreach logo
Enreach Contact Suite
Pricing Bespoke – request a quote
Quick overview

In 2022, many cloud phone suppliers are pushing the boundaries of what a phone system can and should do. One such supplier is Enreach, whose suite of features not only includes remote phone calls and meetings, but also sales and marketing tools. You get sales flow automation, lead management, conversion tracking, social media management, website traffic monitoring, and the ability to craft and send marketing emails and SMS. Enreach also offers a chatbot function, named ‘EVA'. The downside? Enreach isn't very clear about its packages and prices, so we can't tell you how much these special features are likely to cost.

Strengths

Offers some unique CRM functionality

Is ahead of the curve with its own chatbot feature

Weaknesses

Pricing isn't publicly transparent – you need to request a quote

Note

Enreach charges bespoke pricing rather than offering set plans, so you'll need to get in touch with the supplier to request a quote for your business.


Vonage Business Communications

Best cloud phone system for contact and call centres

Vonage logo
Vonage Business Communications
Pricing £9 – £16.50 per user, per month
Quick overview

One of the great things about Vonage Business Communications (VBC) is that it can work as a solution for smaller call centres as is, no add-ons necessary. You can create a menu system IVR (interactive voice response), queue callers, and more, while handling up to 50 calls at once with the receptionist console. But if you're in need of more advanced call centre features, including skills-based routing, agent performance monitoring, and call analytics, you can upgrade to Vonage CX Express or CX Elevate. And contact centres aren't left out, with Vonage Contact Centre offering AI-powered omnichannel comms features, CRM integrations, and more.

Strengths

Really affordable – offers one of the cheapest advanced packages we've seen

Comes with a great range of both UC and call features

Weaknesses

It's not clear how much its call and contact centre solutions cost

Pricing
PackageStarting price (per user, per month)
Select £9
Professional £12.50
Ultimate £16.50
Note

Unfortunately, we can't advise on how much CX Express, CX Elevate and Vonage Contact Centre cost, as Vonage doesn't share this information. Instead, it asks that you get in touch for a personalised quote.


Dialpad Talk

Best cloud phone system for truly useful calls

Dialpad logo
Dialpad Talk
Pricing £12 per user, per month – bespoke
Quick overview

In the world of cloud phone systems, Dialpad Talk goes above and beyond to make phone calls truly useful to your team. It starts with what Dialpad calls voice intelligence, or ‘Vi' – an AI technology that transcribes and analyses your phone conversations in real time. On calls with customers, Vi can track the keywords they use, flag up whether the sentiment is negative or positive, and produce post-call summaries. On team meetings, Vi can produce lists of action items so that nothing is forgotten and no one needs to take minutes or notes – the real task is trying not to be afraid of Vi's superior intelligence.

Strengths

You can add users, give them phone numbers, sync their contacts, and establish their permissions in minutes

Dialpad is rated ‘Excellent’ by Trustpilot reviewers (rare for a phone system provider!)

Weaknesses

Dialpad's cheapest package is the most expensive starting plan on this list

Pricing
PackagePrice (per user, per month)
Standard £12
Pro £20
Enterprise Bespoke – request a quote from Dialpad

4Com and HiHi

Best cloud phone hardware

4Com logo
4Com and HiHi
Pricing Bespoke – request a quote
Quick overview

So far, we've spoken about cloud phone software systems that can be used on IP phones, computers, smartphones, and tablets. 4Com's hardware-first approach is a bit different, but it makes sense when that hardware is the top-of-the-range HiHi3 desk phone, which comes with 4Com's cloud phone system built in. The HiHi3's HD touchscreen display is actually a detachable tablet that can be used away from the desk, complete with a camera for mobile video conferencing. Built on an Android OS, the HiHi3 can be loaded up with business apps and used to store files, while also enabling call recording and reporting.

Strengths

4Com offers a tailored service, working out what you need and how you can save

The HiHi is among the best in modern phone hardware

Weaknesses

4Com's focus on hardware means the depth of its cloud phone features is unclear

Pricing isn't publicly transparent – you need to request a quote

Note

4Com charges bespoke pricing rather than offering set plans, so you'll need to get in touch with the supplier to request a quote for your business.


Aerial Direct Connect

Best simple cloud telephony service

Aerial Direct logo
Aerial Direct Connect
Pricing Bespoke – request a quote
Quick overview

Aerial Direct Connect is different to the other cloud phone systems on this list, because it's not a full-on UC platform with video conferencing and instant messaging. Instead, its focus is purely on cloud telephony. So if you've already got a video meeting and IMing service you're happy with – or if your team doesn't need these tools – this could be the system for you. Aerial Direct Connect comes with excellent features, including unlimited calls, call reporting and recording, and CRM integrations. Plus, its packages are bespoke, meaning you can choose the features your team needs without excess frills.

Strengths

Bespoke feature packages mean you won't have to overpay

Weaknesses

Doesn't come with any UC features, so may not be great for remote teams

Pricing isn't publicly transparent – you need to request a quote

Note

Aerial Direct charges bespoke pricing rather than offering set plans, so you'll need to get in touch with the supplier to request a quote for your business.

Verdict

So there you have it – our list of the best cloud phone systems for businesses in the UK.

GoToConnect is our favourite for small businesses, while we'd recommend RingCentral MVP to larger enterprises. 8×8 eXperience Communications Platform boasts the most impressive video conferencing features, while Enreach Contact Suite shines for its sales and marketing tools.

Businesses running important contact and call centres should look into Vonage Business Communications, and those looking to get as much out of their calls as possible should investigate Dialpad Talk. Meanwhile, 4Com provides the most exciting cloud phones with the HiHi3, and Aerial Direct Connect is a solid system for businesses that only need a cloud telephony service.

If you're still not sure which system is right for you, don't worry – our free quote-finding service is here to help. Simply tell us about your needs, and we'll match you up with the best UK cloud phone system suppliers for you. They'll then be in touch with free, no-obligation quotes that have been tailored to you. It's the quickest, easiest way to compare the right options for your team.

Save by comparing free, tailored quotes from the best phone system providers for you
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FAQs

What is a cloud telephone system?
The software in a cloud phone system is hosted in the cloud, rather than on your own servers. This means you and your team will be able to access and use the system anywhere, on any device with an internet connection – in other words, it's totally mobile, and you won't be limited to using it at your workplace. That's what makes cloud telephony so great for remote and hybrid working.
How does a cloud phone work?
As we've said, a cloud phone system is hosted in the cloud, with the data stored securely on a server that you and your team can access via the internet. Therefore, any device that can access the internet, including smartphones, tablets, laptops, and IP desk phones, can be thought of as cloud phones.

IP desk phones are usually plug and play, and can be easily installed with the phone system software. With other devices, such as smartphones, it's usually a case of downloading the phone system app, and then simply logging in.

Is a cloud-based phone system VoIP?
First of all, let's clarify what VoIP actually is. VoIP (voice over internet protocol) is a technology that carries phone calls over the internet, rather than over traditional landlines. All cloud-based phone systems utilise VoIP tech to make calls over the internet, and so in that sense, they can also be called VoIP systems.

That said, it's important to understand that not all VoIP systems are cloud based. Some can be hosted on your own servers, rather than in the cloud.

Learn more in our comparison of the best VoIP providers in the UK.

How much is a cloud mobile phone?
This depends on which mobile phone you want, and which cloud phone system you choose. Cloud phone system prices range from £8 per user, per month to over £100 per user, per month – but you'll need to factor in the cost of the mobile phones you choose. Alternatively, you can have your employees use their personal smartphones to access the business cloud phone system when they're working remotely.
Julia Watts Content Manager

Specialising in the complex realms of telephone systems, business energy, vehicle tracking, asset tracking, and fuel cards, Julia writes content that cuts through the noise to help you find the right solutions and technologies for your business. Having spent five years working across the dynamic world of entrepreneurship, she loves helping exciting ventures – big or small – to flourish.