4Com phone systems review 2019

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By Aimee Bradshaw

Is 4Com the right business phone provider for your business? Discover its technology to find out


What is 4Com and what does it offer?

4Com is a specialist provider of business telephone solutions. The company was established in 1999, and is now one of the fastest growing telecommunications providers in the UK.

The telephone system provider is a renowned and well-respected business with a great ethos. They’ve also been named in the Sunday Times Best Companies to Work For five years in a row.

4Com has a broad range of telephone solutions, making it the perfect choice for small and larger businesses alike.

But its flagship product is HiHi2 – a VoIP phone-come-tablet that offers the latest in telephony technology.

HiHi2

“With HiHi2 you are able to see what’s really being said, by picking up on facial expressions and creating a more personal working relationship.” – 4com


What is HiHi2?

HiHi2 is a portable telephone device that takes business communication to the next level. Featuring the latest processing technology, HD video, and full access to the Google Play store, you could mistake it for a tablet – if it wasn’t for the phone handset left of the screen.

4Com call HiHi2 faster, brighter, and bolder than the original HiHi. And it is better, but it doesn’t forget what it really is – a business phone. Take a look at some of the top features below or watch the video for a demonstration.

  • Intuitive contact functionality
  • High quality voice calls
  • HD video calls
  • Voicemail, with advanced replay
  • External and internal call forwarding


What are the benefits of investing in HiHi2?

Face to face business meetings

For businesses that operate across multiple offices, a low quality Skype or Hangout video call can hinder collaboration. If you fit all of your collaboration spaces with HiHi2 phones, colleagues can benefit from HD video calls, allowing for uninterrupted, clear conversation.

Take your HiHi2 anywhere

HiHi2 combines the powers of tablet and telephony technology – quite literally. This means you can detach your tablet from the telephone unit and use it independently.  Whether you take it home with you, out on a job, or move it around as you hot desk,  you’ll always have your saved contacts and call history to hand.

Your mobile phone can become your HiHi2 extension

With the HiHi2 Connect App, you can use your mobile phone as an extension. Open the app, and you’ll have all your contacts and call history in front of you. This means you have multiple options when it comes to keeping in touch with colleagues, clients, and stakeholders.

Get your customers involved, too

HiHi2 takes away the need to have multiple communication systems in place at the same time. Instead of using Skype or Hangout to stay in touch with customers, encourage them to download HiHi There.  Every time you set up a meeting using the app, they’ll be sent a joining code to use when it’s time for the meeting.


VoIP and traditional phone systems

4Com also have a wide selection of excellent VoIP and traditional phone systems to choose from.

Typical features of their products include:

  • Voicemail with email notifications, redirects and welcome messages
  • Call recording that is simple to implement for both training and legal purposes
  • Call reporting to help improve call flow and reduce the number of dropped calls
  • Hold messages to create a lasting impression and take advantage of the marketing opportunity
  • Caller ID so you can see the full history of the person calling and provide a more personal service

This is by no means an exhaustive list – the more hi-spec phones have a whole host of special features you wouldn’t even know exist.

Did You Know?

4Com handle over ten million minutes of calls every month


Why choose 4Com?

There are plenty of business telephone suppliers in the UK, so what makes 4Com stand out? How have they gone from strength to strength since day one?

Let’s take a look at the key benefits working with 4Com can offer:

✓ Easy installation and plenty of support

When telephones form such an integral part of your business, it’s easy to postpone change for fear of disruption. Fortunately, 4Com have installing new systems down to a fine art – it’s really quick and will cause you little disturbance, and no downtime.

4Com have a dedicated UK-based call centre, and all staff have extensive training and telecoms experience – in fact, 4Com engineers have an average length of service of over seven years.

✓ Wealth of telephones experience

4Com’s experience not only means they offer tailored support, it also means they develop unique technologies. Products like the HiHi take into account everything they’ve learned about how businesses use phones during their many years of business.

✓ Great company ethos

It’s clear that 4Com have an excellent culture at their core, and this translates into excellent customer service. Not only are employees motivated and positive, but they also communicate effectively between departments, meaning any issues are resolved as quickly as possible.

The 4Com staff also take on lots of crazy challenges in order to raise money for charity. From a purely business point of view, this might not affect you directly. But partnering with a good company with honest values just feels… well, good, doesn’t it?

✓ Flexibility and scalability

A small business with three employees? Great. A 100-person strong call-centre? No problem.

4Com are serious when they say that their solutions offer real value to businesses of all shapes and sizes. More importantly, they know that businesses need a phone system that will grow as they do. Their systems all fit the bill.


4Com pricing

As you’d expect, tailored solutions come with a tailored price. Fill in this short form to receive a custom quote from 4Com and other leading suppliers.


Expert verdict

4Com aren’t one of the biggest UK telecommunications companies for nothing. They offer systems with state of the art technology at affordable prices. They also have excellent customer service to make every stage of the process a breeze.

Expert Market are proud to work closely with 4Com, and a number of other reputable telephones suppliers. Fill in this short form to receive your tailored quotes.

Aimee Bradshaw

Aimee is Expert Market’s resident telephone systems, point of sale, and field service software go-to. If she’s not writing about business products, you’ll find her daydreaming about Dorset beaches.

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