There are many benefits to using the Six Sigma methodology and many of these can apply to a variety of different sectors, such as manufacturing, R&D and service industries. These benefits include:
Improved Customer Service
The main aim of Six Sigma is to eliminate 99.9997% of all errors within a business process. When originally established, Six Sigma was aimed at manufacturing processes, however as its tenets have been adopted by the wider business world, ‘errors’ has come to mean anything from actual flaws in the system through to customer dissatisfaction. Therefore, Six Sigma can be a useful tool in improving the way a business works, streamlining processes to ensure a smoother customer journey.
This in turn:
- Reduces waiting times - Faster feedback to consumer queries is a hallmark of a well-respected, reliable and trustworthy business.
- Improved Quality - Improving the quality of the product you manufacture or the service you offer is sure to boost the satisfaction for the end user
With easier transactions for your customer, faster service times and a generally higher level of service, customers will feel more valued and have a greater sense of loyalty to the service or product you offer.
Reduced Cycle Time
When implemented correctly, Six Sigma can reduce a business’ cycle times significantly. By using a data-driven approach, each project is built upon solid analytical foundations that pinpoint and eliminate inefficient processes.
This helps your business work more efficiently – manufacturing more high quality goods or supplying a wider range of high quality services to your customers.
By using Six Sigma analytical tools, many internal processes can be refined and focused to ensure that the level of complexity within your business is reduced. The allows your business to direct actions, improve yield and reduce waste.
Focus is at the heart of the Six Sigma method and can have an enormous effect on profits and efficiency.
Improved Time Management
Six Sigma, while looking at improving efficiency of a business as whole, also looks to individual employees to manage their time efficiently. By implementing Six Sigma techniques such as setting SMART goals and action plans on an individual level, an employee is able to improve both job satisfaction and performance.
Six Sigma training can also benefit staff directly as it ensures that everyone, from the most junior worker to the most senior executive, understands the overall aim of the action plan, their individual role in achieving it, and how to use the skills they have learned to carry out that role.
Staff satisfaction and morale is improved, and there is a greater sense of team spirit because everyone is working towards the same goal, with clearly defined roles and strategies.
There are plenty of Six Sigma training courses available in the UK and Expert Market works with some of the leading providers. To get the best offers available, just complete the form at the top of the page.
All of these benefits can add up to a vast increase of profits, especially over the medium and long term. By systematically measuring the parts of your business that are not reaching their full potential and then undertaking a course of action – dictated by the Six Sigma philosophy - your business can make huge savings due to the elimination of waste within company processes..