Mitrefinch Payroll Review 2020

Mitrefinch logo

By Julia Watts | Content Manager

Flexipay is Mitrefinch’s flexible and intuitive payroll software program. But is it right for your business?


Mitrefinch logo

Pros:

  • HMRC-recognised
  • Easy to use and quick to implement
  • Comes with forward-thinking features, such as instant calculations and anytime pay
  • Free demo available

Cons:

  • Doesn’t transparently advertise its pricing
At a glance: Mitrefinch’s payroll software, Flexipay, is innovative, easy to use, and suitable for businesses big and small.

Picture the UK in the late 1970s. Ford Cortinas and Austin Allegros roamed the streets. ABBA was spinning in everyone’s cassette players. And Mitrefinch was busy pioneering computerised clocking in systems.

In the decades that have followed, Mitrefinch has continued to develop innovative workforce management solutions for businesses – from HR software to time and attendance solutions. Today, though, we’ll be holding the metaphorical microscope over Mitrefinch’s HMRC-recognised payroll system: Flexipay.

So, can Mitrefinch – and more to the point, Flexipay – meet your business’ unique payroll needs? Let’s find out.

Quick facts

  • Mitrefinch has gained over 7,500 customers around the world
  • Flexipay is used by some of the leading outsourced payroll providers in the UK

What are Mitrefinch's payroll’s best features?

Let’s kick off with a snapshot of our favourite things about Flexipay… 

Unique instant calculations

Quite possibly the most exciting thing about Flexipay is its unique ability to make instant calculations. That’s right – no more waiting endlessly for payroll calculations to run! In fact, during Mitrefinch’s benchmark testing, the software was able to produce gross to net calculations for 10,000 staff in just 20 seconds.

How does this work? Well, just as the Hulk’s secret is that he’s always angry, the key to Mitrefinch’s super rapid sums is that its innovative calculation engine is always running, 24/7, in the background. So essentially, whenever you need gross to net calculations, they’re just… already there.

As well as winning over the impatient among us, this feature also enables more accurate reporting, as well as more flexible submission deadlines. Mitrefinch has solved a prevalent payroll frustration here, and we’re impressed.

Adaptable paydays

Flexipay offers optional integration with Wagestream, which enables employees to draw down pay when they need it most, instead of having to wait until their official payday.

In enabling staff to access pay that they’ve earned whenever they need it – in the face of an unexpected bill or expense, perhaps – you’ll be offering an excellent workplace perk that’ll not only make your employees’ lives easier, but also show them that you care about their wellbeing. That can only boost their loyalty to you as an employer.

Speedy implementation and dedicated support

Paying staff is, of course, a time-sensitive endeavour – so when it comes to setting up a new payroll system, holdups and hiccups are the last thing you want. Fortunately, Mitrefinch promises pain-free implementation, providing an on-site “implementer” and a dedicated project manager to ensure the installation goes as smoothly as possible.

Plus, the company offers robust customer support and guided training to help your team get to grips with Flexipay quickly. In fact, Mitrefinch states that full implementation can be achieved within just three weeks. It helps, of course, that the Flexipay system itself is incredibly easy to learn and use, with highly-polished, intuitive, user-friendly dashboards.

Flexible integration

Mitrefinch’s workforce management solutions can work independently of one another. So, if Flexipay is all you want from the company, that’s fine – it’ll work well as a standalone product.

However, if you’re looking for a full suite of management software, you’ll be happy to know that Mitrefinch’s systems can integrate with one another to create a cohesive end-to-end management tool. This minimises the time you’ll spend inputting information and gathering reports across different platforms.

So, what exactly can you integrate Flexipay with? Well, besides payroll software, Mitrefinch also supplies time and attendance systems (don’t forget to check out our review of those here!), HR software, and access control systems.


How much does Mitrefinch's payroll cost?

One of the frustrations of working with a big payroll software provider like Mitrefinch is that its pricing is bespoke. In other words, it’ll depend on factors such as the size of your businesses, the number of users who’ll need to have access to the system, and whether or not you choose to integrate it with any of Mitrefinch’s other systems, as discussed in the section above.

The crux is this: we can’t tell you how much Mitrefinch will charge you right now. But tell us a bit about your business, and we can help you to quickly and easily gather tailored quotes from the payroll service providers that can best meet your unique needs.

Simply answer a few quick questions about your business, and we’ll match you up with the right payroll providers for you. They’ll then be in touch with no-obligation quotes that are tailored to you. It’s a super easy way to compare the price options and suppliers available, without hours of endless research. Oh, and it’s completely free!


Is Mitrefinch's payroll right for my business?

Check the statement that applies to you to find out!

“I run a small business with a handful of employees”

Flexipay is a breeze to use and pretty painless to set up, which makes it a solid option for small businesses that are new to the world of automated payroll. Plus, Mitrefinch’s focus on dedicated, responsive customer service means you’ll be in reliable hands if something ever goes wrong. It has to be said, too, that Flexipay is easy to scale – adding new payments and deductions is super easy – meaning it can grow as your business does.

All that being said, we know that as a small business, your budget may well be a limiting factor. Unfortunately, due to its bespoke pricing model, we can’t advise on whether Flexipay will suit you in that respect. But we can help you to quickly find and compare prices from providers that do suit your needs. Just answer a few quick questions about your business, and payroll providers that can cater to your unique requirements will be in touch with no-obligation tailored quotes. Simple!

“I run a larger business with 100 or more employees to manage”

That’s great – we think that Flexipay’s flexibility, scalability, and integration options make it ideal for businesses like yours! 

With so many employees to manage, any number of complex scenarios could arise while processing payroll. Fortunately, Flexipay is well-equipped to deal with all sorts of unique calculations, handling multiple pay groups, tax references, and pay elements and benefits all on one payroll. Plus, its instant calculations engine will save you serious time when it comes to running those numbers.


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What do Mitrefinch’s payroll customer reviews say?

Now, you can’t get a clear picture of what a supplier’s really all about without checking in with its customers. So we took to Mitrefinch’s Trustpilot page and scoured through acres of reviews to find out what real users honestly think of it.

Happily, the majority of Mitrefinch’s reviewers seem very pleased with the company – it boasts a rare ‘Excellent’ rating, with 74% of reviewers awarding it five stars. A further 14% gave it four stars, with just 12% of users rating it average to bad.

We have to bear in mind, of course, that not all of these reviews are about Flexipay specifically. However, we’ve plucked out a few of the most telling reviews that shed light on Mitrefinch’s payroll offering.

The majority praise Mitrefinch’s speedy customer service and system implementation:

“We chose Mitrefinch on the promise of a speedy implementation, having been let down by another provider who shall not be named.

 

“I'm happy to report that we went live on time and to budget – paying our staff accurately using the payroll module without a hitch. Having moved into support, we find the team both knowledgeable and responsive.

 

“Highly recommended and we are pleased we made the right choice.”

 

– Paul, Mitrefinch payroll customer

“Whenever I have a problem using the payroll system, or have a new payment to set up, the Mitrefinch support team is very efficient in sending a reply and easy to follow instructions, with screenshots, on how to do it.

 

“The online process to create a ‘ticket' for a query seems to work much better than waiting for an advisor to call you back.

 

“Often, with payroll, a response is needed pretty urgently, especially if a payday deadline is looming. Mitrefinch seems to understand this, and responds quickly.”

 

– Dianne, Mitrefinch payroll customer

Some highlight the fact that they have had technical issues with the system – however, that’s countered by the fact that Mitrefinch has been quick to fix those problems:

“I use Mitrefinch to process payroll, and although there have been some problems with the system, Mitrefinch has always been friendly and helpful in solving these issues.”

 

– Jenny, Mitrefinch payroll customer

Meanwhile, others laud the system for its ease of use, and the fact that all of Mitrefinch’s tools can be integrated for a smooth user experience:

“One of the things I like best is the interconnectivity of the software. We used to have several different softwares for the different sections of HR and payroll, and were constantly manually entering information several times into different systems. Now, if it’s in one it’s in them all, so there’s less room for human error. I also love how I can automate and customise pretty much anything through field calculations, reports, and overnight server processes.

 

“Flexipay is a godsend with HMRC. It does all the tax and NI automatically, RTI is a breeze, and month-end PAYE and year-end submissions are all done for you. It has all the AOE parameters set up in the background, and the sick diary makes SSP very simple. I can’t really say much bad about Flexipay – it does everything. I bought the p11d and benefits module, and that’s very straightforward too – it handles all the p46 submissions, which saves me navigating that awful HMRC website, and it sorts out p11d at the end of the year.”

 

– Stuart, Mitrefinch payroll customer


Mitrefinch payroll: the expert verdict

In our opinion, Mitrefinch’s Flexipay should definitely be on your list of payroll software programs to investigate. It’s forward-thinking – its instant calculations engine and integration with Wagestream are pretty innovative – and importantly, it comes with slick, intuitive dashboards that are easy to navigate. Plus, its existing customers seem to be very happy with it, which is always a fantastic sign.

Unfortunately, Mitrefinch’s downfall is that it isn’t very transparent about its prices. However, we can help you there. 

It’s so important to compare your options – pros, cons, prices and all – before committing to a single supplier. That’s what our service aims to help you to do. Simply answer a few quick questions about what your business needs, and we’ll match you up with the very best payroll providers for you. They’ll then be in touch directly with no-obligation, tailored quotes and further info. It’s fast, easy, and free – why not try it today?


What other payroll systems could I consider?

If you haven’t completed your payroll-hunting journey just yet, why not check out some of our other reviews of popular payroll software providers:

The GuildRead review
IrisRead review
MoneySoftRead review
SAPRead review

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Julia Watts Content Manager

Specializing in business energy, fleet management and fuel cards, Julia’s here to help your company power up and get on the move. Having spent years working in the dynamic world of startup entrepreneurship, she loves creating content that might help exciting ventures, big or small, to flourish.

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