Payzone Merchant Services Review 2019

With over 25 years’ experience providing payment solutions to small businesses and consumers, Payzone is one of the UK’s leading payment services providers.

Today, over £1.2 billion transactions are handled through Payzone each and every year.

Products and Services

Payzone offers a wide range of products and services that are designed to make payments easy for retailers, businesses, and customers, whether they are made over the phone, online, or face-to-face.

PDQ Machines

Payzone offers a variety of PDQ machines that allow merchants to take quick and easy card payments. From countertop machines, and Bluetooth enabled portable machines, through to mobile machines, there is a range of solutions to cater for the needs of businesses across a range of sectors.

All of their Ingenico card machines are smart, reliable, and come fully equipped with the latest security. You’ll be able to accept all major credit and debit cards and offer contactless and Apple Pay as standard.


Perfect for taking credit and debit payments in cafes and stores, Payzone’s countertop card machines are easy to use and compact, meaning they can sit next to your till, taking up minimum space on the counter. They’re also easy to install with easy-to-follow, on-screen instructions.


Ideal for use in bars and restaurants, Payzone’s portable card machines feature Bluetooth connectivity, which will allow merchants to take payments anywhere, providing they’re within 50 meters of the base unit. Simply return the handset to the charging base unit when you’re done and it will be ready to take the next payment whenever you need it.


Perfect for delivery businesses and pop-up shops, Payzone’s mobile card machines feature a built-in SIM, meaning they don’t need Wi-Fi or a telephone connection to take payments. Instead, these machines connect to the strongest mobile phone GPRS network available in the area. All Payzone devices are PCI DSS compliant, meaning they offer maximum security, even on the move.

Payzone supplier review

Online Payment Gateway

Payzone’s online payment gateway will allow you to take safe, secure, fast and simple online payments. The gateway offers four ways to take online payments, allowing you to cater your service to your customer’s needs.

Pay by Link

Pay by Link makes it incredibly easy to make and take payments. Simply use Payzone’s user-friendly tool to generate an email with a special Pay Now button and send it straight to your customer’s inbox. All they’ll need to do is click Pay Now and they’ll be taken to a secure payment page where they’ll be able to make a quick, online card payment.

This tool also gives you an effective way to chase overdue accounts and view real-time reports.


eInvoicing allows you to send invoices directly to your customers via email. This makes it quick and easy to make and take payments by all major debit and credit cards, in 17 different currencies. It’s a great way to enhance the customer experience, making the payment process as simple and hassle-free as possible.

Payment Gateway

The Payzone Payment Gateway will allow you to take credit and debit card payments through your website. The process is simple – when your customer is ready to pay, they will be taken to a secure web page that’s linked to your merchant account.

The system is versatile and user-friendly, compatible with 52 major UK shopping carts and 19 free simple shipping cart modules. What’s more, the payment gateway can be fully branded to match the rest of your website, ensuring your customer’s experience is seamless.

Virtual Terminal

With Payzone’s virtual terminal, you’ll be able to take payments via the mail or telephone, without your customers being present. All you’ll need to do is connect to the internet using a computer or tablet, and take your customer details over the phone.

Pricing Plans

Rather than having fixed rates, Payzone will put together a bespoke payment plan based on your business needs. With this in mind, you’ll need to get in touch with Payzone directly for accurate pricing details.

All Payzone price plans are simple, 12 month contracts and there are no joining or exit fees, so you won’t face an additional cost when you sign up to Payzone, or if you decide to leave.

Customer Support

Payzone has a relatively hands on approach to customer support. Before you sign up, one of the team will meet with you in order to get a better understanding of the business and your unique requirements. They’ll use this information to tailor a package to suit your needs.

Once you’ve been approved, the aims to provide unrivalled customer support. Their UK-based customer support team is available 7 days a week. This includes installation support, which can prove essential when attempting to install a card machine for the first time.

There are separate lines for sales and support, these lines, in turn, break down into a number of options, helping to ensure that you get through to the best person to resolve your enquiry the first time.

In addition to their over-the-phone assistance, Payzone can also be contacted online. On their site, you’ll also find a Payzone Takeouts section, which is cram packed full of news, tips, articles, and takeouts for your business.

The Verdict

With short, 12 month contracts and no admin, joining, or exit fees for their card payment machines, Payzone’s services are accessible, affordable, and designed to be as flexible as possible, without offering a pay as you go option.

The entire process is designed to be as simple and straightforward as possible and, providing everything goes to plan, you should encounter very few problems. If you do encounter any difficulties, however, you should find the various customer service options helpful.

If you’re moving to Payzone from another provider, you’ll find their switching service incredibly useful – they’ll take care of all the application work for you and help you cancel your current provider, making the whole process as quick and seamless as possible.

Next Steps…

If you’d like to find out more about Payzone and set up a merchant account for your business, get in touch by filling in the form at the top of the page.

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