|PayPal Here review|
|Rates and prices|
|Ease of use|
|Help and support|
|Reviewed by: Expert Market||04/04/2018|
- Best rates for businesses earning £6,000+/month
- Easy setup
- No monthly fees and no lock-in
- Less favourable rates for businesses earning under £1,500/month
- Some cards not accepted
- Customer support can be inconsistent
Rates and charges
With the PayPal card machine, you don’t pay a account monthly charge. Rather, you pay a portion of each transaction to PayPal (merchant fees).
|PayPal Here charges summary|
|Merchant Rates||1.0% – 2.75%|
* price for May 2018.
You can opt for a blended fee or Interchange Plus fee structure:
|Total monthly sales||Blended fee||Interchange Plus|
|Up to £1,500||2.75%||IC + 2.5%|
|£1500.01 – £6,000||1.75%||IC + 1.5%|
|£6000.01 – £15,000||1.5%||IC + 1.25%|
|£15,000.01 – £25,000||1.0%||IC + 0.75%|
|£25,000+||Prices upon request||Prices upon request|
With a blended fee structure, you pay:
- A set percentage for each transaction
- An extra fixed fee for some transactions (not altered according to card type)
With the Interchange Plus fee structure, you pay:
- Interchange charge (IC) – that’s the fee set by Visa or Mastercard, and will be between 0.2% and 2.0% of the transaction
- A set percentage for each transaction
- An extra fixed fee for some transactions
If most of your customers are based in the UK or Europe, we recommend the Interchange Plus structure. Interchange fees are capped in Europe, making this a more economical option. The only downside? It can take a couple of days to access your funds. If this is a problem, opt for the blended structure instead.
There are some other charges to keep in mind, too. Although these are generally less of an issue in the UK:
|Card payments made by swipe or manually entering details||Blended rate of 3.4% + 20p|
Interchange Plus rate of IC + 3.15% + 20p
|Amex card payments (chip and pin, chip and signature, contactless)||Always 2.75%|
|Amex card payments (swipe, entering details manually)||Always 3.4% + 20p|
What we love about PayPal Here
There’s plenty to love about PayPal Here, including:
1. Quick access to your cash
With the blended fee structure, you can access your funds in your PayPal account instantly. That’s pretty great, especially considering competitors iZettle and SumUp both take two – three business days.
2. Easy to set up
Download the app, order the reader, and you’ll be up and running in minutes. Seamless integration with an existing PayPal Business account is their real USP. Take a look:
3. Great rates for businesses earning £6,000+/month
If you’re taking more than £6,000 in monthly payments, you’re going to be quids in with PayPal Here. The merchant rates offered for this volume and above are far better than close competitors.
4. Transparent fees, no monthly charges, and no lock-in
A great benefit for everyone, but particularly those operating very small businesses. No lock-in means you can easily give PayPal a try and then switch if you change your mind.
5. Practical card reader
It’s nothing new, and it’s nothing flashy, but the PayPal card reader is small, practical, and does the job.
6. PCI compliant, free of charge
PayPal is PCI DSS compliant, and won’t charge you any fees for this. If you take payments over the phone, or use their ‘Website Payments Pro’ feature, you’ll need to make sure that you’re compliant, too.
What could be improved
The PayPal card machine is pretty great, but of course it has some small drawbacks:
1. Withheld funds and freezing of accounts
The biggest gripe among users is PayPal’s tendency to freeze or temporarily withhold funds if you have a sudden, dramatic change in income.
PayPal is an aggregator, which means they are constantly assessing your stability as a company to determine how much of a risk you are. This can be frustrating, of course, but it’s true of all aggregators and is by no means an exclusive problem to PayPal.
High-risk industries should opt for a high risk merchant account instead.
2. Doesn’t accept all card types
The PayPal here card reader accepts: Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay.
The most important bases are covered, but more obscure cards won’t work.
3. Rates less competitive for very small businesses
If you’re taking less than £1,500/month, it’s possible that you could find a cheaper merchant rate elsewhere. However, we think the simplicity of PayPal Here, and the lack of monthly fees or lock-in, still means it’s a great option. You’d only save around max. £15/month with competitors.
4. Slow customer services
There isn’t a dedicated support system for PayPal Here users to separate them from those having issues with other aspects of PayPal, meaning queries can take longer to be answered.
PayPal Here may have some small issues to iron out, but we feel confident recommending it to smaller businesses that need an on-the-go payment solution. As an aggregator, it might never achieve the stability of a traditional merchant account, but if you operate a fairly steady business then don’t let this put you off. It’s an affordable, user-friendly option that stands tall among competitors in terms of both functionality and rates.