iZettle card reader review 2019

By | Writer

Let’s take a closer look at one of the coolest little card readers on the market


izettle mobile card reader review

iZettle mobile card reader review

Card reader
Value
Ecommerce services
Add-ons
Customer support
Overall
Reviewed by: Expert Market11/06/2019

Pros:

  • Payouts in one to two working days
  • Secure and PCI compliant
  • Speedy payment processing
  • Transparent pricing

X Cons:

  • Average Trustpilot ratings
  • No weekend phone support with basic plan
  • Add-ons and accessories quickly become expensive
In a nutshell: iZettle’s low fees, strong customer support, and simple approach to payment processing make it a strong selection for small UK businesses.

What is iZettle?

It was April 2010. David Cameron was a month away from power, and a few months later, England would surprise no one by crashing out of the FIFA World Cup to the Germans. But elsewhere, across the seas in Sweden, a company called iZettle was quietly unfurling its wings.

Nine years later, iZettle now processes billions of pounds in payments across 12 countries. Its slick, stylish mobile card readers have ushered in a new generation of payment processing, empowering swathes of small businesses to start accepting card payments.

Before its tenth birthday, we’re taking a look at iZettle’s card reader, as well as its point of sale (POS) and ecommerce services. Skip straight to the pricing section, or start with our expert verdict. Alternatively, read on to see how iZettle can benefit your business.


iZettle mobile card reader

Nifty shades of grey: The iZettle card reader now comes in two striking monochromatic designs


You’ve probably seen a few of iZettle’s mobile card readers dotted around the counters of market stalls and small businesses across the UK. These lightning-fast card machines have taken the country by storm – and it’s not hard to see why. They’re small in size, sleekly designed, and refreshingly easy to use.

That’s right – you just turn the device on, pair it with a free app on your smartphone or tablet, and start taking payments. The iZettle card reader also accepts all major card brands, as well as contactless and mobile wallets. But by now, you’re probably wondering…


How can iZettle benefit your business?

Speed

Running a small business is rewarding. But it’s also stressful – especially when there are queues of people waiting to be served. That’s why you need to be able to take payments with maximum speed and minimal fuss.

The iZettle card reader takes just two seconds to power up, and processes contactless payments in five. No more fiddling around with handfuls of pennies, or worrying about a fake £20 note sneaking into the till – just quick, clean, and seamless payments, within seconds.

iZettle also promises to release funds to your business account within one to two business days. That’s not only quicker than most other mobile card readers on the market – it means you’ll never have to wait too long to see your hard work reflected in your bank account.

Mobility

Unlike many typical PDQ machines, you can take the iZettle mobile card reader anywhere. Sure, you’ll need to hook it up to an internet connection, but that doesn’t need to be wifi. It can be 3G or 4G and these days, that’s available pretty much anywhere in the UK.

It’s true the iZettle card reader is as mobile as your business is. Whether you’re a tradesperson settling invoices from the back of your van, or a vendor pulling pints at a country fair, iZettle has you covered.

The iZettle card reader also boasts a Herculean battery life, which lets it last 30% longer than other mobile card readers with not a cable in sight.

Security

As a business owner, the safety of your customers’ card data is always at the forefront of your mind. But don’t fret iZettle is not only completely PCI DSS compliant, but also meets the highest industry security standards. On top of this, iZettle offers a ‘transaction protection’ feature, to safeguard your business from damaging chargebacks.

All payment data is encrypted, and the card reader’s design is fully tamper-proof. And if you want to know what that means, the iZettle card reader actually self-destructs if someone tries to mess with it. Boom!

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iZettle extras

While we’re focussing mainly on iZettle’s card reader here, we should probably mention its ecommerce and point of sale (POS) services, too. Let’s take a quick look.

Ecommerce services

For £29 per month, the iZettle Go PLUS membership gives you a lifetime warranty for your card reader, as well as access to iZettle’s ecommerce services.

iZettle not only lets you design and build a stunning website, but you can sell through it, too. And its impressive templates and drag-and-drop store builder mean that you won’t need a shred of technical know-how to do it, either.

izettle ecommerce services

If you want a website like this, you’ll need to shell out £29 per month for the iZettle Go PLUS plan


You’ll also get a custom domain name, an abandoned cart recovery feature, and real-time sales analytics.

Point of sale (POS) system

Don’t get us wrong you don’t need anything more than iZettle’s card reader and a tablet with the app installed to start taking payments. But if you want to look like a pro while you’re selling (and make things easier for you and your team), then you’ll want to look at expanding your till with a fully-fledged POS system.

iZettle offers a range of gadgets to help you do this, including:

  • iZettle card reader dock – £39 (+ VAT)
  • Cash drawer – £49 (+VAT)
  • iZettle iPad stand – £99 (+ VAT)
  • Receipt printer – from £199 (+ VAT)
  • Barcode scanner – £229 (+ VAT)
izettle pos system

A complete iZettle POS system. All it needs is you!


iZettle pricing

With no costs to get set up and just one fixed transaction fee, iZettle’s pricing isn’t just transparent it’s affordable, too. You’ll pay just 1.75% of the value of every sale you make. Sure, you’ll need to buy the card reader itself but that’s a one-off cost of only £29 (+ VAT), and you’ll have the machine for life. There’s also none of the pesky merchant account fees you get with more traditional payment processors, either. Nice!

PlanMonthly fee (excl. VAT)Card reader cost (excl. VAT)Card transaction feeEcommerce transaction feeInvoice fee (per individual invoice)
iZettle Go£0£291.75%N/A2.5%
iZettle Go PLUS£29£291.75%2.5%2.5%
iZettle Pro | for hospitality£39 (per iPad)£291.25% N/AN/A

Of course, if you’ve gone for the premium iZettle Go PLUS package, you can be expected to pay a bit more £29 per month, to be exact. You’ll also pay 2.5% on any ecommerce transactions you take through your website.

iZettle Pro for hospitality

Do you run a bar, restaurant, or cafe? Are you looking for a more holistic way to take payments, and don’t mind splashing a bit of cash? iZettle Pro is for you.

For £39 per month (per iPad), you’ll get a payment processing and POS solution that’s tailored to your industry. For the money, you’ll pay a lower transaction fee (1.25%), and get a better version of iZettle’s app. You’ll also get intuitive features that are built for hospitality, including table management, tab opening, and bill splitting. We’ll have what iZettle’s having!

Read more: Best EPOS systems for hospitality


iZettle customer support

iZettle provides phone-based customer support between 9am and 5pm, Monday to Friday. However, if you sign up for iZettle Go PLUS membership, you’ll get priority support, even on the weekends. You’ll also be able to reach someone from 8am to 8pm in the week.

▶ Read more: Sumup vs iZettle


Expert verdict

There’s a reason iZettle has seen such a meteoric rise in the nine years it’s been around it’s a safe, simple payment processing solution for small businesses. It’ll take payments quickly and securely, and its pricing is as transparent as a piece of cling film. And, if you’re willing to spend more, you can take advantage of its intuitive POS add-ons and excellent ecommerce services.

The bottom line is that iZettle is great value for small businesses. With a low, fixed transaction rate, it’s perfect for smaller sales volumes. However, as your business grows and sales start skyrocketing, you’ll have to consider the lower rates of a more traditional merchant account provider.

To receive quotes from top merchant account suppliers, simply fill out our webform. It takes under a minute, it’s free, and you’ll get quotes tailored to your business size and industry. Why zettle for less?

Rob Binns Writer

Rob writes mainly about the payments industry, but also brings industry-specific knowledge of CRM software, social media monitoring, and invoice finance. When not exasperating his editor with bad puns, he can be found relaxing in a sunny corner, with a beer and a battered copy of Dostoevsky.

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