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Global Payments Merchant Services Review 2018

In the UK, Global Payments provides card processing services for companies of all sizes, from startups to global conglomerates.

  • Global Payments processes 1.1 billion transactions per year.
  • Global Payments operates in 40 countries.
  • Global Payments supports Dynamic Currently Conversion (DCC) across 16 currencies.
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Global Payments (NYSE: GPN) is a Fortune 1000 company based in Atlanta, Georgia, USA, and started trading as National Data Corporation in 1967. The UK headquarters are in Leicester with local offices in London and Sheffield.

GPUK LLP trades as Global Payments in the UK as a limited liability partnership; in 2009 it acquired HSBC Merchant Services. In the UK Global Payments has an estimated 20% market share based on transaction volume.

Global Payments provides different online payment options for businesses.

  • Payment gateways for processing credit and debit cards, Electronic Benefits Transfer (EBT) and business-to-business payments.
  • Providing and supporting card payment terminals.
Online Payment SolutionsGP WebpayFlagship payment gateway solution for accepting card payments online
Online Payment SolutionsGlobal IrisIntegrated merchant account and payment gateway solution
Face to Face Payment ProcessingCard terminals2 options with Global PAY Now & Global POS Link

Online Payment Solutions

GP Webpay

GP webpay is the flagship online payments solution for accepting card payments online. Global Payments uses the Authorize.Net payment gateway.

The GP webpay payment gateway supports all major credit cards plus MasterCard's mobile digital wallet (MasterCard Mobile). Through a partnership with China UnionPay, Global Payments accepts UnionPay cards.

The gateway supports 20 different languages and will select the relevant language accordingly.

Global Payments offers customers the option of downloading a management app to help them run their business operations and help them reduce costs. The online payment gateway allows to check all transactions, configure account settings and view and download reports.

Benefits of GP Webpay
  • GP webpay supports recurring payments (FastPay).
  • Payment gateway supports 3D Secure with built-in fraud prevention.
  • Flexible pricing.
  • Full sales reporting and management.

Global Iris Solutions Platform

Global Iris solutions are provided through Global Payments and have been designed to deliver an integrated merchant account and CNP payment gateway.

Global Iris offers both transaction solutions and a payment processing platform with support for MOTO payments as well.

This payment system is delivered on a web browser, making it a fully accessible solution that allows maximum flexibility for SMEs, while keeping a robust functionality for much larger enterprises and corporations.

Global Iris includes easy integration, simplified operation and excellent scalability from one to several hundred users. There are also two platforms available for payment processing, Redirect and Remote.

Features of Global Iris Redirect

The Global Iris Redirect is an ideal option for those merchants who require the fastest possible adoption of, and access to, an online payment service.

The shopping basket page on the merchant site will direct the customer to the Global Iris payment page which can be fully customized to feature personal branding and imaging. On the completion of the process, the customer will be automatically directed back to the merchant site while the payment is made to the system.

This seamless shopping experience delivers optimum functionality for the customer by removing the barriers between the merchant and the CNP payment provider.

Features of Global Iris Remote

For those merchants who would prefer to maintain full ownership and total control of their online payments, the Global Iris Remote system allows for all processing to be completed on the merchant site with background imaging of XML messaging.

This option delivers optimum flexibility and customization for CNP transactions with additional technical support for assistance and guidance if required.

Face to Face Payment Processing

Global Payments support contactless technology and other near-field communication (NFC) technology.

There are two main offerings:

  • Global PAY Now, which integrates portable terminals with the EPOS system.
  • Global POS Link, which is a fully integrated payment system for easy cash reconciliation.

Features of Global PAY Now

Global PAY Now is an EPOS system connecting with portable terminals via Bluetooth for a better customer experience. All payment information is synched in real time to avoid delays.

Benefits of Global PAY Now:
  • Terminals update their software automatically.
  • Card data is not stored on the terminal but sent securely to the EPOS system.

Features of Global POS Link

Global POS Link is available both as pay-as-you-go or by paying a fixed monthly fee for 12 months with fixed or portable terminal included.

Benefits of Global POS Link
  • All desk-top terminals or PIN pads connect automatically to an existing till system without the need to re-enter any data.
  • Software updates for the terminals are automatic and the system is fully compliant to industry regulations.

Global Payments Overall Verdict

Customer reviews online are generally very positive, however some small businesses have complained about termination fees, which can be quite high. Contracts tend to be long term (3 years) with early termination fees.

Global Payments provides end-to-end online payment solutions and its core business is large corporate businesses which can leverage volume discounts. Global Payments operates through resellers so the customer experience can vary.

Global Payments solutions are a good fit for large businesses with complex operational needs.

The customer support team is very active on Twitter and provides real-time information on service availability and replies to customer enquiries promptly.

Next Steps

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