The benefit of market research for businesses is threefold:
1. Firstly, businesses get to view their company from a retrospective angle, looking at why they're either meeting targets or not. Market research can demonstrate where businesses are getting it right, and identify the areas that need improving.
2. Secondly, companies can view the current state of the business through a consumer's eye. Having identified problem areas, these issues can be worked on to strengthen supplier-consumer relationships.
3. Finally, businesses can use the results of the research to plan for the future, setting out guidelines for new products and services that will meet wide demand.
Starting with the retrospective aspect, good market research companies will be able to accurately determine a business's rank amongst local competitors, letting them know where they stand.
Although many may not like to think honestly about their position, knowing can be very beneficial.
In some cases, it can be confirmation that the business is going in the right direction, whereas in others, it can be a wakeup call that changes need to be implemented.
If a local competitor is doing better, ask yourself why:
- What do they offer that you don't?
- How can you improve to increase your reputation, not only with potential customers, but also in a business to business environment?
Furthermore, initial market research can also identify where the main issues lie.
Market research strategists can help determine the typical consumer's view on existing products and services offered, as well as overall customer satisfaction, and produce guidelines as to how a business may need to alter their approach to customer services and tailor their products to better suit the local demographic.
For example, dated products for sale in an up and coming trendy city centre may not sell as well as contemporary offerings. It's about finding the right niche, establishing a connection with consumers, and maintaining that long term.
In terms of the current state of the business, the retrospective market research aspect should provide a number of avenues to explore in terms of making some small changes.
You should be at a point where you understand who your customers are, what they want, how much they want to pay, and how you can connect with them, so the only thing left is to tailor products and services to meet these demands and requirements.
If the business has an internal marketing team, it's now their task to create a dedicated marketing plan to establish a relationship with consumers, or you could look at outsourcing this work. Even small changes can have huge effects, increasing sales and profitability.
Finally, in terms of looking to the future, this is where market research really comes into play. Not only can market research predict how the economic changes will affect consumerism, it can also help identify gaps in the market for new and innovative ventures, putting your business ahead of competitors.
Having a preview into future buying habits can greatly reduce commercial risks, limiting the chances of large losses and increasing profits in the long run.