The Right Fuelcard Company Review

Is The Right Fuelcard Company the right fuel card company for you? Our in-depth review is here to help you decide… 

The Right Fuelcard Company (also known as Right Fuel Card) currently supplies thousands of UK businesses with fuel cards. Its cards come from a handful of different brands, and while that choice can feel overwhelming, Right Fuel Card is happy to help customers decide which of its programs they should plump for.

But is it the right fuel card supplier for your team? The company’s name may say so, but with over a decade’s experience of researching and analysing the fuel cards industry, it’s our job to put that to the test.

So, read on as we examine Right Fuel Card’s fuel cards, management tools, prices, customer service, and more – all with the goal of helping you to decide whether this fuel card supplier is the right fit for your needs…

The Right Fuelcard Company’s fuel cards

At the time of this writing, Right Fuel Card supplies traditional, credit card-style fuel cards from the following brands:

Right Fuel Card also supplies a prepaid fuel card program called RightPay. RightPay cards can be used to buy fuel at over 2,500 stations across the UK, where you’ll benefit from fixed weekly fuel prices. According to Right Fuel Card, RightPay is suitable for fleets of all kinds.

Right Fuel Card’s other benefits

So, besides its variety of fuel card programs, what else can Right Fuel Card offer to your business? Let’s take a look at some of its key offerings, and explore how they might benefit you:

✓ Your own personal account manager

When you apply for a fuel card through Right Fuel Card, you’ll be set up with one of the business’s fuel card experts. According to Right Fuel Card, they’ll spend time getting to know you and how your business ticks, and will endeavour to help you understand how to use your fuel cards to their full potential (which essentially means saving as much money and time as possible!).

This is a really nice touch if you’re new to the world of fuel cards and could use a bit of guidance. In fact, many of Right Fuel Card’s customers rave about how helpful their account managers are – skip down to our customer review section to see for yourself!

✓ 24/7 online management

Using Right Fuel Card’s online portal, you’ll be able to check out tailored reports on your team’s card usage, 24/7. This means you can stay on top of how much your staff are spending, what they’re buying, and so on. Ideally, you’ll be able to use this information to identify areas of unnecessary spend, or even spot fraud.

You can also use your online account to see and print out your HMRC-approved invoices, order more fuel cards as your team grows, and cancel any cards that go missing or are no longer needed.

Of course, it has to be said that pretty much all fuel card suppliers offer 24/7 account management through an online portal of some kind. But it’s such a useful tool that it’s still worth shouting about in every instance!

✓ An easy station-finder

If you sign up to Right Fuel Card, your staff will also gain access to an online station-finding tool, designed to be used on their mobile devices while out on the road. They simply input their location and select the fuel card they’ve got, and the tool will show them their nearby accepting stations. They can also narrow down their searches by looking specifically for HGV-friendly sites or 24/7 facilities.

It’s not clear whether this tool uses automatic location information from your drivers’ devices to speed up the search process, or whether it actually plots out a route to your employee’s selected station for them. But we do know that the ability to find the closest accepting station with a few taps of a touchscreen is bound to be a big time and fuel-saver for your team.

How does Right Fuel Card’s pricing work?

When it comes to fuel cards, we have to look at costs from two perspectives: the fees charged by your fuel card supplier, and the costs associated with the fuel you buy. Let’s take a closer look at these factors.

Right Fuel Card’s fees and charges

First off, it’s worth exploring the fees and charges you’ll pay to Right Fuel Card in exchange for its services. Unfortunately, UK fuel card companies are not very transparent about how much their fees actually cost (in most cases, you’ll need to contact the supplier to get that info). However, we can give you an idea of the kinds of charges to expect.

Right Fuel Card will charge your business a monthly card fee for each fuel card your team holds.

The amount you pay for these fees will be based on your estimated fuel usage, which you’ll give the company when you apply for a fuel card program – so it’s super important that you get those figures as accurate as possible. Typically, businesses that buy more fuel will pay cheaper fees.

There’s also a series of potential charges that you could be subject to. These include:

• A card replacement fee, if a card has been cancelled under certain circumstances
• A paper invoice fee, if you request that a paper copy of one of your invoices be sent to you
• A monthly invoice fee

Fuel pricing structures and costs

Through its different fuel card options, Right Fuel Card offers a choice of two different pricing structures for fuel:

Is Right Fuel Card the right supplier for my business?

Every business is different, so the answer to this question is never a simple yes or no. But checking out the more tailored Q&As below should help you to decide whether Right Fuel Card can provide what you need…

“I run a fleet of HGVs/coaches – does Right Fuel Card have good fuel cards for us?”

Yes! Esso’s Commercial fuel card can be used at almost 200 HGV, PSV, and LGV-friendly stations, while cards from UK Fuels, Keyfuels, and Shell also give you access to HGV-friendly sites.

Some of Right Fuel Card’s cards also offer specific benefits for HGVs, too. The Shell CRT card, for example, nets you cheaper rates at core HGV sites.

“I run a super small team/I’m a one-person band – can Right Fuel Card cater to me?”

Certainly. While it doesn’t call out any particular card as suitable for small operations specifically, Right Fuel Card does say that it can help any business of any size – including one-person bands – to find the right fuel card for them.

“I want the cheapest fuel prices – will I get them with Right Fuel Card?”

This is a difficult one to answer, because it really depends on the fuel card you choose and the stations you use. It also depends on whether you incur surcharges (for example, by using a station outside your card brand’s network), and how much those surcharges are – information that isn’t publicly available to us.

If you want to be particularly savvy when it comes to fuel costs, our advice is to plump for one of Right Fuel Card’s fixed weekly pricing cards (if you find one that matches all your needs, of course). Fixed pricing makes it much easier to predict and budget for your team’s spend, plus there’s the fact that fixed prices are linked to the wholesale fuel market, which means they’re often cheaper than pump prices.

It’s also worth pointing out that Right Fuel Card supplies a dedicated supermarket fuel card, given that fuel is often a little cheaper at supermarket forecourts.

“Customer service is important to me – will I be happy with Right Fuel Card?”

All evidence points to yes. Right Fuel Card’s friendly and dedicated customer service team has attracted some really high praise from customers – you can read all about it in the next section!

What do Right Fuel Card’s customer reviews say?

Right Fuel Card has a glowing reputation among its customers, with an overall rating of 4.4 out of 5 from 2,092 reviews on Trustpilot. In fact, a truly impressive 89% of reviewers have rated the company as ‘Excellent’.

So, what do customers love about this fuel card supplier? Most cite dedicated and polite customer service, and many even shout out their helpful account managers:

Of course, though few and far between, there’s also been some more negative feedback levelled at Right Fuel Card.

One reviewer discusses the fact that they weren’t given all the pricing information they needed before signing up for their cards, though Right Fuel Card has responded that prices were fully explained in an introductory email:

The lesson here? If you sign up to Right Fuel Card (or any fuel card supplier, for that matter), make sure you find out everything you need about what you’ll be paying for your fuel. Of course, you’d want your supplier to be as transparent as possible before you sign the dotted line, but you can help yourself by reaching out to ask the right questions before making your decision.

We’ve also noticed a small handful of customers who talk about the fact that their cards took longer to be delivered than they expected:

To the company’s enormous credit, Right Fuel Card has quickly replied to almost every review – in most cases to thank the reviewer for the positive feedback, but also to provide an explanation or a solution in the case of more negative feedback. This shows Right Fuel Card to be a supplier that’s on the ball when it comes to customer service and communication – something we love to see here at Expert Market!

NB: Where we have edited reviews, we have done so for grammar and spelling only

Our Methodology: How Did We Do Our Research?

Five researchers carried out in-depth research into UK fuel cards according to a comparison framework designed by our research team leader. For each card we’ve asked these questions:

• How convenient is it to use?
• How helpful is it for managing fuel expenses?
• What can it do to ensure your company’s funds are secure?
• What extra benefits do you receive from using it?

We’ve also broken down each card by fee structure, fuel type, network coverage and more to offer you the easiest choice.