Epos Now Review 2022: Is Now the Time?

EPOS Now logo

Pro – User-friendly software and hardware

Epos Now is easy to use and its hardware which has been rated a 4.5/5 in our research offers your business a comprehensive EPOS set up. Its usability scored a 5/5 in our research, although some other suppliers such as Square and Zettle offer slightly more user-friendly software. Epos Now offers more features and functionality.

Pro – Free trial and demo

We know how frustrating it can be when choosing a new EPOS supplier, with so many options and your businesses unique needs, it can be hard to find the right system. Epos Now's free trial and demo gives you the opportunity to explore the system before making a monetary investment.

Pro – Good customer support

Epos Now's customer support has been rated a 4/5 by our research team. You can give them a call, reach out over live chat or have your query answered within the community, where you can connect with software designers and product developers. Epos Now is proactive in improving its product, and as a user you can be part of this and contribute where necessary.

There's also a support page where you can access solutions to common issues and troubleshoot the system.

Cons – Costly

When starting out with Epos Now you'll need to purchase a complete package, whilst they often have deals on, the standard price is £799 +VAT for the hardware and £39 per month for the software. This is pricier than some other EPOS providers such as Square, who offer a free app and hardware prices starting at £16.

You can choose to pay monthly for the Epos Now hardware, making it easier on your purse strings, although the software is still £39 per month. Once you've paid it off however, you'll only need to be paying the monthly software fee, making it much more affordable further down the line.

With this Epos Now review, find out whether signing up is now or never…


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EPOS Now

Score
3.8
Best For

wide-range of hardware

Price

£449

Pros

  • User-friendly software and hardware
  • Free trial and demo
  • Good customer support

Cons

  • No free customer support plan
  • Costly

Epos Now was formed in 2011, and currently supports over 30,000 businesses in retail and hospitality sectors across the world. The company’s aim is to level the playing field between small, independent stores and large corporations, by offering affordable yet powerful EPOS solutions.

That’s why Expert Market is proud to work with Epos Now, helping you find the best possible EPOS system at the best possible price.

Used in over 70 countries across three different continents, Epos Now is clearly popular –but keep reading this Epos Now review to learn more about its features, pricing, and what its customers think of its hospitality and retail-based systems.

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Epos Now's key features explained

Epos Now offers an impressive range of features, making it one of the best EPOS systems for retail businesses – from independent vape stores to large scale electronics retailers. Below, we explore some of the features and benefits that make Epos Now a top choice for retailers.

Real-time automated reports

Using Epos Now Retail’s cloud technology, you can access large swathes of real-time information – including sales figures, employee insights, and stock counts – at the touch of a button, from any location or device across the globe. This makes it easy to track your company’s performance and identify your top-performing employees, which can help boost your team’s productivity.

Seamless integration with ecommerce, click and collect, and delivery

If you’re looking to sell online, you can easily integrate your retail business with ecommerce platform BigCommerce, as well as over 100 apps spanning categories including accountancy, delivery, customer relationship management, and click and collect service providers. These apps typically cost between £15 and £25 per month.

Wide choice of payment processors available

Epos Now offers integrations with all the major payment processors – including WorldPay, takepayments, Google Pay, and Apple Pay – to give your retail business the flexibility it needs to take more payments from a wider range of customers.

Customer relationship management system

A CRM system is key to developing stronger relationships with your customers. It enables you to create customer profiles, create targeted marketing campaigns, and set up loyalty programs.

Epos Now stock report
You can view your stock at the touch of a button
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What kind of business is Epos Now best for?

We recommend Epos Now for businesses in the retail and hospitality industry as it offers customised features and packages.

Retail

Epos Now has various features such as, multi-site and omnichannel store management, real-time stock updates, and detailed sales analytics, that make it a good choice for retail businesses.

Hospitality

Integrations with delivery apps such as Deliveroo provide an easy way to expand your business and give your customers more convenient and flexible options. Epos Now is available as a mobile app so you can take payments on the go, this is handy for hospitality businesses such as cafes, bars or food trucks.

Epos Now offers customer relationship management tools so you can develop and maintain better communication with customers, send them tailored marketing emails and entice them back with a loyalty program.

EPOS Now on multiple devices
You can use Epos Now on different devices to help future-proof your business
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How does Epos Now compare to its competitors?

Price

Features

Epos Now pricing

Epos Now offers subscription-based pricing for its ‘Complete’, ‘Handheld’, and ‘Tablet’ systems, all of which are suitable for both retail and hospitality businesses. Each system offers good value for money, and it’s worth noting that there is no contract when you pay monthly, meaning you can cancel anytime. You’ll also need to pay for customer support, which costs about £30 per month as a 12-month subscription.

SystemAnnual costMonthly costWhat you’ll get
Complete£799£47

EPOS software

Cash till

Cash printer

Handheld£29 (plus £0 upfront)

or

£15 (plus £149 upfront)

EPOS software

Mobile device

Epos Pocket app

Support

Tablet£549

EPOS software

iPad POS stand

Receipt printer

Cash drawer

Installation and training

Extra hardware costs

If you’d like to buy extra hardware, these are the individual costs for each item:

  • Tablet: £599
  • Barcode labels: £25
  • Staff swipe cards: £39 each
  • Cash drawer: £49
  • Receipt printer: £130
  • Barcode scanner: £180

In a nutshell, Epos Now offers affordable and transparent pricing, making it one of the best value for money EPOS systems out there.

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What do Epos Now customer reviews say?

To give you a clearer understanding of what real life customers of Epos Now think of the software, we scoured its Trustpilot page (which boasts an ‘Excellent’ rating) to see the Epos Now reviews:

“I've worked in Hospitality for 30ish years and I’ve seen many till systems in my time. This one is fast becoming one of my favourites.”

  • Drew, Epos Now customer

“A fairly good system with good hardware. The software is fairly straightforward, although there are a few tweaks needed for the takeaway operator. The onboarding support was very good, with helpful and timely advice provided by Lorna.”

  • Syeda, Epos Now customer

“A very patient Jakub took me through the sales procedure, answering many of my questions. I was then passed on to Christopher Sillis who was a superb trainer, guiding me through everything in a professional but friendly way.”

  • Cheryl, Epos Now customer
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Expert verdict

We’ve now concluded our Epos Now review, showing you exactly what the provider has to offer. It’s a user-friendly EPOS provider, offering transparent pricing and a strong selection of features to help your business thrive in the post-COVID world. We’re particularly impressed by the fact that you can integrate your business with over 100 apps to give you the flexibility to navigate this unpredictable world we find ourselves in.

We recommend Epos Now to all businesses within the retail or hospitality sectors, which is why we’re proud to work with the company, helping you find the best EPOS suppliers at the best price.

Dan’s a Senior Writer at Expert Market, specialising in digital marketing, web design, and photocopiers, amongst other topics.