We reviewed top-rated providers to find the best five CRM systems for UK businesses
Customer Relationship Management (CRM) software is an invaluable tool for modern businesses.
The right CRM solution will help your business grow by providing insight into sales, productivity, and customer engagement. The wrong one can leave you feeling like you’re drowning in a sea of data and dashboards.
There are a wealth of companies offering CRM software to UK businesses. But when they all promise the same benefits, how do you choose between them?
To help you answer this question we reviewed the top-rated CRM providers on the market. We scored them on features, user experience, customer service and unique benefits. And to determine what size business they're best for we dug into reviews and client testimonies.
Read on for in-depth reviews of the five that came out on top. Or if you're already sold on the benefits of a CRM for your growing business, click here to compare quotes from Expert Market approved suppliers.
What's on this page?
Top CRM providers
Our research pointed us in the direction of these top CRM providers paving the way for UK businesses. The top CRM suppliers here include Salesforce, Zoho, Copper, Maximizer, and Sage.
The best CRM systems for UK businesses:
|CRM provider||Rating||Best for||Key advantages||Prices from|
|Medium-large sized businesses||£20/per user/per month|
|Small-medium sized businesses||£10/per user/per month|
|Small-medium sized businesses ||£15/per user/per month|
|Small businesses ||£35/per user/per month|
|Small-medium sized businesses||£30/per user/per month|
Top 5 UK CRM systems: Reviews and prices
Below are our reviews of the top five CRM providers for UK businesses. All ratings are based on customer reviews, as well as our own experience of the software. Prices are accurate as of April 2018.
Best for: versatility
Salesforce is one of the most widely used CRM systems in the world, offering bespoke platforms for industries spanning sales, marketing and customer services. Cloud-based and easy to use, you can login from anywhere, accessing the data whenever you choose. It’s quick to setup and existing data can be imported from Gmail, Outlook or Excel files.
- Powerful and feature rich
- Free trial
- Fully customisable
- The huge scale of the platform can prove overwhelming for some small businesses
Salesforce is one of the most versatile CRM providers out there. And this, coupled with the quality and high volume of customer reviews, sees them crowned “Best CRM Provider” in our list.
Whether you want to obtain quotes, carry out forecasting, share files or create customised reports, this easy-to-use platform can be tailored to suit your specific needs.
Prices vary depending on the number of users and the features you require. But with over 30 different product suites, Salesforce has something to suit businesses of all sizes.
|Sales Cloud||Salesforce's most popular CRM product. Sales automation with data capture, lead management and workflow automation.||From £20-£240/per user/per month|
|Service Cloud||Build strong and lasting customer relationships.||From £20-£240/per user/per month|
|Marketing Cloud||Engage and retain customers across email, web and social media.||Contact supplier|
|Quip||Improve your team’s productivity with a centralised information management hub.||From £8-£20/per user/per month|
|Einstein Analytics||User data to gain better business insights. Improve productivity and profit.||From £60/per user/per month|
Compare Quotes from Leading CRM Software Providers and Save
Do you already use CRM Software?
2. Zoho CRM
Best for: price
With over 50,000 customers, Zoho is right up there with Salesforce as one of the most popular web-based CRM solutions on the market — and a particular favourite of small and medium-sized businesses the world over. Renowned for its ease-of-use and feature-rich platforms, Zoho offers a no-fuss, out-of-the box CRM solution to support sales, marketing and customer service processes.
- Free edition
- Easy to use
- Easy to set-up
- No free trial of paid plans
- Limited test environments
- Limited third-party app integration
Zoho CRM includes a host of industry-specific tools for everything from web optimisation to project management and customer service, including:
- Robust email marketing tools
- Real-time sales forecasting
- Automated lead management
- Deep-dive reporting tools
- Integration with Google apps — Outlook, Quickbooks etc.
Zoho’s “Classic” customer support package — free with all their paid packages — provides access to a technical support team 24 hours a day, five days a week.
Zoho CRM pricing
|Free||Everything you need to kick-start your small business — for up to three users.||Nothing!|
3. Copper CRM
Best for: Google and email integration
With over 12,000 clients including Peugeot and Google, Copper CRM is empowering some of the world’s most innovative companies. It’s designed specifically for Google and looks (and feels) just like the G Suite, which makes it easy to get the hang of. And by working closely with Google apps like Chrome and Calendar, Copper CRM lets you manage leads from your Gmail account, so you won’t miss a chance to rediscover a lead or close that big deal.
- 14 day free trial
- Drag-and drop, customisable pipelines
- Integration with thousands of tools
- Phone support only available with premium package
- Minimum spend required for some features
- Basic plan lacks data storage space
Like most providers, Copper charges per user/per month, allowing you to scale your system inline with the growth of your business. It offers three pricing tiers and the option to pay per month, or save 29% by paying annually.
Copper is also available on a fourteen day free trial. And during this time you’ll get the Business package, giving you access to all the best features.
Copper CRM pricing
|Basic||£19/per user/per month (£15/month annual billing)|
|Professional||£54/per user/per month (£38/month annual billing)|
|Business||£93/per user/per month (annual billing)|
*Prices are converted from advertised rates in USD - conversion rate accurate as of 12/11/2018
Best for: ease of use
Maximizer is a pioneering developer of CRM software. The company specialises in providing CRM solutions to small to medium sized businesses, promising a ‘competitive advantage’ to its users. Maximizer's cloud-based software is price competitive with a sophisticated central lead management solution complete with full tracking capabilities.
- Straightforward and easy to use
- Excellent for email marketing
- Designed for small businesses
- No free trial
- Poor social media integration
- Limited third-party app integration
Customer reviews for Maximizer show it’s incredibly simple to use — it actually outscores Salesforce in this area, which is no mean feat!. This makes Maximizer an excellent choice for businesses with no prior experience of CRM systems.
After all, the less time spent training and learning how to navigate a new piece of software, the more time spent managing client relationships and optimising sales efforts.
Maximizer is best for: optimising sales processes, contact management, integration with Microsoft.
Maximizer CRM pricing
|Edition ||Key features||Cost|
|Maximizer CRM ||An all-in-one CRM solution, including sales, marketing and customer service modules.||Starts from |
£35 per user/per month
|Financial Advisors ||Everything in the Maximizer CRM bundle plus additional features specific to financial management.||£40|
per user/per month
Sage has been around since 1981, which makes them one of the most established CRM providers in the world. They’re trusted by over 12,000 organisations, with big name clients including Parcelforce and Avis.
- Simple, all-inclusive price plan
- Easy to use
- Below average customer support
- No free trial
- Poor social platforms integration
Sage offers a single, all-inclusive price plan charged at £30 per user per month, with a range of industry specific modules available.
Basic features of these modules include:
- Calendar management
- Management of sales opportunities
- Account management
- Customer service support
- Marketing analysis and management
A full breakdown of their most popular packages can be seen in the table below.
If you are looking for simple and cost effective contact management software, Sage is one of the best CRM solutions about.
Sage CRM pricing
|Sage Sales||View data from across your business. Manage leads seamlessly and ensure top performers are handling best opportunities.||£30 per user/per month|
|Sage Marketing||MailChimp integration: use dozens of templates to email customers, or create your own. Easily track performance and create actionable reports.||£30 per user/per month|
|Sage Services||Comprehensive analytics and reporting on call volume, case resolution times, follow-up statistics and more. Improve workflow and better manage customer service cases.||£30 per user/per month|
With so many CRM solutions to choose from, sourcing quotes can be a tiresome and time consuming process. But we’re here to help.
Simply fill out our short webform to receive a tailored CRM quote. It doesn’t cost you a penny, and the whole process takes less than a minute.
1. What should I ask my CRM provider?
Once you have a better idea about what you are looking for in a CRM system, the next step is to contact suppliers to get quotes. Or to save time, simply fill out the form at the top of the page and we'll contact multiple suppliers to find you the best prices.
But before you do, read through top five ‘must-ask’ questions to ensure you’re choosing the best CRM system for your business.
1. Will your software help me to meet my objectives?
You need to ensure that any software you install will help you achieve your business objectives. If you’re looking to reward customer loyalty, you need software that can provide you with the tools and data to do this — it’s no use investing in bespoke marketing CRM software and expecting to see improvements in customer service too.
So it’s important to enter into negotiations with a clear idea of what you want for your business.
Learn more about how CRM can benefit your business: What CRM can help your business to achieve
2. Does it integrate with other software?
A major selling point of a number of CRM solutions is that they can be easily integrated with other business programmes such as Microsoft Office, Outlook and Gmail.
This helps to improve efficiency by streamlining business operations. The less time you spend migrating data to your CRM from existing platforms the better!
3. Where can I access the software?
In a world where cloud-computing is now the norm, access to your CRM software from a fixed location simply isn’t practical for many businesses — especially those with multiple offices.
Check with providers to make sure their platform can be accessed on mobile phones and tablets, or via a cloud-based systems. Modern businesses require a modern CRM solution, and you should expect nothing less.
4. What costs are involved?
CRM software is billed either annually or on a monthly basis. If you can afford to, it often proves cost effective to pay a year’s subscription upfront as this will give you access to the best rates.
Some suppliers will introduce a price increase after you’ve been with them for a year — and by this point you often have too much invested to easily change platform. So to avoid soaring costs, be sure to ask providers about how their pricing might change before signing a contract.
Most importantly, think carefully about your budget and stick to it. There are plenty of CRM solutions on offer, so don’t be tempted to go with the first provider you come across. By spending a little time searching around you’ll be able to find a platform that fulfills your business requirements and falls within the right price range.
Read more: CRM software costs explained
5. What customer service and aftercare do you offer?
Some CRM providers do little more than grant you a software license and leave you to get on with it. Which is fine if you have an in-house team of developers, but this simply isn’t the case for most businesses.
Integrating CRM services with your businesses is a big enough task as it is, without worrying about installation and troubleshooting. Save time — and your sanity — by choosing a provider that offers full customer support.