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Siebel CRM Systems Software From Oracle Review

Siebel CRM Software

Siebel CRM have always been a market leader in supplying CRM software, and their success has continued since the company were purchased by Oracle.

They currently boast over 4.6 million users worldwide and in excess of 5,000 global CRM customers.

Today the company continues to focus on delivering industry leading technology in the field of CRM.

Their latest updates have seen the extension of their CRM range to include popular Microsoft Outlook applications and they are currently developing a series of mobile applications specifically designed to meet the needs of range of different industries.

Siebel CRM software has a number of notable features and its key benefits are those of flexibility and reliability.

It has the ability to scale with your business as you grow, and there are a number of different editions available, thereby allowing businesses to choose the one that best suits their needs.

Features of the Software

The success of this CRM is based around five key guiding principles for its creators; industry focus, insight, innovation, integration and infrastructure.

Key benefits include:

  • Increased productivity of your sales force by allowing your business to focus on the right prospects
  • Uncover hidden demand and push forward on every qualified opportunity

The software also allows for targeted, efficient, cost effective marketing across a number of different channels, while its closed loop solution provides marketing support for both B2C and B2B businesses.

Additionally, the systems include channel and partner management services which allow your business to maximise revenue and recruit the best possible partners.

All this is backed up by the contact centre part of the software which allows you to provide your customers with the highest level of support, which is proven to increase customer retention.

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The well designed nature of this software has been recognised by a number of bodies including the Software Satisfaction Awards who named this CRM package the overall winner of their CRM and Customer Management category.

It has also been recognised as the leader in CRM by Datamonitor and is accepted as a leader in the four Gartner Magic Quadrants.

Customer Feedback

Customers using Siebel CRM speak very highly of its results. BT explain how after installing this software their profits doubled in two years.

ViewSonic say that it helped them grow their sales by over 300 per cent, and the PNC bank claim it helped them achieve a 32% increase in their retail customers.

Indeed, Verizon have also increased their customer retention rates to some of the highest in the industry.


The cost of investing in this CRM varies greatly depending on the features required by your business and the number of users your company has.

The CRM Base Application costs around *£3,000, however there are then over 100 different features you can add on such as Siebel Mobile (*£500), Siebel Enterprise Selling (*£150) and Seibel Asset Management (*£280). In addition, there are also fees for software support.

To obtain an exact price for your CRM software it is advised that you contact the company for a quote.

Siebel CRM Software Review

Overall, Siebel CRM is considered to be one of the most reliable and comprehensive systems available on the market, and one which is reasonably priced.

However, some customers do feel the level of support offered by the company in its call centre is not as responsive as it could be.

But if the peace of mind offered by such a large company is important to you, then this is a good choice of software, and most businesses will find that there is a Siebel CRM package available that can be tailored to their needs.