As businesses are shopping around for CRM software, they’ll often notice that many of the biggest brands offer free versions of their regular software.
These free versions are usually limited in their features, making them viable only for small businesses with limited contacts.
While most organisations will have difficult time finding free CRM software that fits their current infrastructure, it can be a viable solution for some environments.
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What Do Free CRM Versions Limit?
Limits on free software can vary drastically from one solution to the next. In general, however, a free CRM may limit its features in some or all of the following ways:
- Contacts: Often the free version caps the number of contacts a user can add to the database. Once a business reaches that cap, it will usually have the option to upgrade to a paid version to add more.
- Users: As with many free versions of commercially-available software, CRM solutions limit the number of users each business can add. This cap can be as low as one or two, making free versions accessible only to the smallest businesses.
- Storage: Even if the limit on contacts is high, some businesses may be stymied by the storage limits attached to free CRM software.
- Support: Many software providers require you to upgrade to a paid version before support is offered. For businesses that lack access to technical expertise, this could be an issue.
Best Free CRM Software and Upgrade Costs
There are numerous free CRM solutions on the market. Here are some of the most popular:
Verdict on Free CRM
CRM has become an essential part of doing business. While free solutions offer a great introduction, their limits often become problematic for growing businesses.
To be able to grow in the number of customers you serve, as well as the number of team members you have on board, you’ll likely need the advanced functionality only a full-featured version can offer.