CRM Software

CRM software streamlines your business, improves customer service and increases productivity. With so many to choose from we’re here to help you narrow down the right software for your business.

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What is CRM Software?

A CRM (customer relationship management) is, at its core, a database of customer data. CRM systems are increasingly sophisticated, and allow you to organise this data to provide a myriad of customer service, marketing, and sales solutions. A CRM system means you can run your business operations from one place. 

Businesses of all sizes can benefit from a CRM as well as businesses in any industry. Some providers offer niche systems that fit into one industry, while others are flexible and can be customised to suit various business sizes and industries. 

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best crm systems for small businesses

The 9 Best CRM Systems for Small Businesses in 2022

For small businesses, CRM systems can help consolidate existing customer records and automate a variety of tasks and functions. Since many small businesses are pressed for time, this brings a tremendous productivity boost.

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We’re a passionate team of editors, writers, and researchers with over a decade's experience in helping people choose the best solutions for their businesses.

We know that finding the right tools for your team, at the right price for your budget, can be a real challenge – that’s why we work hard to make sure our guides, reviews, and product comparisons are always accurate and helpful.

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Expert Market has specialist teams who have developed in-depth industry knowledge to help you find the best solution for your business.

Contact us to ask more questions and get specific advice on CRM software.

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How much does CRM software cost?

CRM is typically charged on a per user, per month basis. This fee can be anywhere from as low as £10 per user, per month, to as high as £240 per user, per month.

How does CRM work?

Most CRM systems are cloud-based which means that your business’ data (files, contacts, documents, the lot) is stored ‘in the cloud’, hosted on servers operated by the CRM provider, rather than on your own premises.

There’s a couple of benefits to this, including both security and convenience – who wants to have a load of expensive equipment taking up valuable office space? The main advantage of cloud-based CRM, though, is that it facilitates remote working.

With cloud-based CRM, information updates in real-time – enabling collaboration across time zones, and bringing together teams situated thousands of kilometres apart. Plus, there’s no expensive hardware to maintain or install – cloud-based CRM is accessible entirely from your web browser.

Do I need a CRM as a small business?

Yes. CRM software can be used by businesses of any size even if you’re just got started. Starting with a CRM system from the get-go means you can be sure that data, information and important documents are all stored safely and in one place. You don’t need to carry out any data migration or worry about losing information amongst stacks of files and paperwork. Instead, your CRM system will have all the necessary info stored plus be equipped with tons of tools and solutions to make your business much more streamlined and efficient.