Zoho's CRM platform is designed to generate sales and streamline work. The company emphasises its system's ability to automate tasks and improve workflow, while building leads and creating more sales opportunities.
Additionally, it can automatically assign leads to particular agents, prioritise prospects, and track and measure all marketing activities.
Its plans start at £7.72 per user per month for small businesses, and run through £32.25 per user per month for large, customer-centric organisations.
Salesforce is one of the most widely used and popular CRM systems in today's market. Salesforce claims it can improve customer satisfaction by 37%. The company offers separate sales solutions for B2C and B2B companies, as well as various powerful platforms including Salesforce1 - its mobile CRM service.
You can take advantage of individualised self-service portals or complete call center solutions that integrate with the CRM itself.
It also offers a marketing cloud platform that lets you connect all of your digital marketing solutions with your contact database.
For £17 per month per user, small businesses can use the service's basic features, Salesforce’s Small Business Solutions. Other plans, such as a standard account for Professional Edition starts at £45 per user per month.
SugarCRM emphasises its ability to give you a 360-degree view of each individual customer. By providing contextual intelligence for your data, you get a more complete picture of your customers' interests.
The system's unique features offer real-time collaboration with experts across your organisation, social selling, and more.
Pricing breaks down to £22.54, £38.65, or £96.61 per user per month, depending on your company's size and demand.
Maximizer offers an on-premise or cloud-based CRM that includes 3 powerful tools: sales management, customer service, and marketing automation. The company's highly configurable web-based interface makes data management easy, while its reporting offers pre-built Excel reports and granular analytics for increased sales opportunities.
At £35 per user per month, Maximizer offers one major CRM package, which includes all of the expected management features, as well as an accompanying smartphone app for enhanced mobility.
Netsuite's CRM package is great for small to midsize businesses. The software delivers common CRM features such as customer support and marketing automation but also is able to provide quotes, order management, sales forecasting and even integrated Ecommerce functionality.
Its all-in-one package allows users to gain a complete, 360 degree view of their customer, although this complex technology comes at a price.
Netsuite prices start from £100 per month and are charged on a subscription basis. This is expensive compared to competitors, but for some businesses the benefits of using a CRM with real-time, fuss-free integration outweigh the high cost. Contact Netsuite directly for a customised quote.
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Cost of CRM Software
The price of CRM software depends largely on the size of your business. However, even small companies can take advantage of feature-rich systems without breaking the bank.
At the lower end of the scale, Zoho offers a plan at £7.75 per user per month. The system is basic, but still meets the needs of smaller businesses that want to manage and optimise customer information.
The more expensive CRMs like Salesforce and Netsuite can offer dynamic solutions for an enterprise organisation. At £161 per user per month, Salesforce's CRM plan is ideal for managing a large number of contacts across multiple channels.