The 7 Best Debt Collection Services in the UK in 2021

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By Lucy Crossfield | Editor | Updated: 20 April 2021

RankingDebt collection agencyRatingWhy it's hereLearn more
1Direct Collection Bailiffs LimitedBest for getting results – fastRead Review
2WescotBest for banking, retail, utility and telecoms industriesRead Review
3DLCBest for large, corporate companiesRead Review
4P&J Consumer Debt ServicesBest for small businesses or individualsRead Review
5Access Credit ManagementBest for businesses with international clientsRead Review
6Hilton-BairdBest for outsourcing all your debt recovery needsRead Review
7RossendalesBest for landlordsRead Review

Every year, UK small Direct Collection Bailiffs Limited come out on top. Its customer service is second to none, and the company has really nailed tailoring its service to the needs of each individual case. That said, other debt collection agencies may have specialisms that make them the better choice for your specific industry.

Read on to get acquainted with the UK's leading debt collection agencies. Alternatively – and ideal if you're short on time – you can compare tailored quotes from leading debt collection agencies right here, right now.

Simply hit one of the buttons below to get started with our quick, quote-finding questionnaire. We'll ask whether you collect mainly from businesses or customers, how many debts you're collecting, and whether your debtors are based within or outside of the UK. We'll also need to know your postcode, and the rough value of the outstanding debt.

We'll use this info to match you with one or more best-in-class debt collection agencies, who'll be in touch with quotes tailored to your requirements.

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The top 7 debt collection agencies in the UK 2021

The best debt collection agencies in the UK are: Debt Collection Services UK, Wescot, DLC, P&J Consumer Debt Services, Access Credit Management, Hilton-Baird and Rossendales.

Scroll on to find out why.

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Explore the best debt collection agencies in the UK below

1. Direct Collection Bailiffs Limited

Best for getting results – fast

There aren’t many debt collection services that can claim to star in their very own TV show; Direct Collection Bailiffs Limited (DCBL) is the exception. And if you’ve ever caught its Channel 5 show Can’t Pay? We’ll Take It Away! then you’ll know that the DCBL team mean business.

Each debt recovery case needs to be approached differently, and that’s exactly what DCBL does – all for a fixed price, with no hidden costs. Experience has shown DCBL that a phone call will often only get you so far; person to person contact improves its success rate, and its staff aren't afraid to do just that. If it’s quick results and a professional service you’re after, you’d be hard pushed to find a better service.

Prices are available on a quote by quote basis.

2. Wescot

Best for banking, retail, utility and telecoms industries

Wescot is one of the leading debt collection agencies in the UK. It offers a fair and ethical approach to debtors whilst ensuring results for creditors. Wescot’s main interests are in the banking, retail, utility and telecoms industries, its team boasts a wealth of experience providing collection services in these areas.

Dealing with over five million account holders each year, Wescot's range of businesses services includes debt recovery and debt purchase, as well as locate services – which can be crucial for recovering difficult debts.

Whether you’re looking for one-off collections on a case-by-case basis, or to completely outsource your credit management, Wescot can help. It has a large customer service team sporting trained, friendly staff, who'll advise you throughout each step of the process.

To say COVID-19 has thrown up a few problems for the debt collection industry would, quite frankly, be an understatement – particularly for businesses in retail. To learn more about how debt recovery has been affected by the coronavirus pandemic, explore this recent piece of thought leadership from Horsham-based lawyers PDT Solicitors.

3. DLC

Best for large, corporate companies

DLC is one of the largest privately owned debt collection services in the UK. It offers a range of collection services including debt purchase, outsourced collections, litigation as well as tracing. DLC is extremely professional and works with each individual client to ensure that the best options for their needs are met.

DLC solely focuses on servicing large corporate clients. It has received accreditation from a number of respected credit and trading standards organisations. It aims both to help clients recover debts successfully, and to ensure fairness for debtors.

4. P&J Consumer Debt Services

Best for small businesses or individuals

P&J is a UK-wide debt collection agency with more than 25 years’ experience and over 25,000 clients. P&J provides innovative and affordable services aimed at individuals, small businesses and large organisations. It offers a number of incentives for their clients including ‘no recovery, no fee’ policies as well as offering no tie in options.

Working quickly to ensure that your debts are collected, P&J offers a range of services including tracing debtors as well as other recovery services. It’s a reliable and affordable service which provides effective results.

You're just over halfway through our list of the 7 best debt collection agencies in the UK. Time to start comparing quotes?

Simply hit one of the buttons below to start our quick questionnaire. It takes just 30 seconds to do, and by telling us more about your business’ specific requirements, we can help ensure that you receive the best, most personalised debt collection agency rates and recommendations.

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5. Access Credit Management

Best for businesses with international clients

Access Credit Management specialises in dealing with both UK and international debt, meaning it’s the perfect option for businesses who deal with overseas clients. The agency has accreditation from Association of Credit and Collection Professionals, and is also fully licensed under both the Consumer Credit Act 1974 and the Data Protection Act 2018. The company's core services include debt recovery, outsourced credit collection and insolvency options.

6. Hilton-Baird

Best for outsourcing all your debt recovery needs

Hilton-Baird is a professional and award-winning service provider which can help businesses with everything from singular collection to managing your entire debt recovery activities.

Hilton-Baird's services include debt recovery, receivables management, debt purchase, and credit control services –among others – and it caters to multiple industries across the UK, such as the financial and retail sectors. A reliable, friendly collection agency which can deliver effective results, Hilton-Baird is well-suited to businesses of all shapes and sizes.

7. Rossendales

Best for landlords

Rossendales is an independent debt collection agency that services businesses throughout England and Wales. Rossendales has over 300 clients is especially popular with landlords, as well as both public and private sector enterprises. It uses innovative practices such as SMS messaging to encourage better response rates, and offers dependable online services to help both creditors and debtors manage their balances.

A reliable and professional organisation, Rossendales will work out the best value services for your businesses’ individual requirements.

For more agencies like Rossendales, explore our list of the best debt collection agencies for landlords in 2020.

Next steps

If you’re a UK business that’s finding it difficult to recover unpaid debt, why not let a debt collection agency take the pressure off? Better yet, why not let a leading B2B comparison website (that's us) match you with a debt collection agency that's the right fit for your requirements?

Simply provide us with a few details about your business to get started. We'll just ask a couple of questions about the amount of debt you're chasing, as well as where your debtors are based – and whether they're businesses or individuals. Once you're done, the agencies we match you with will be in touch with quotes and advice tailored to your business' unique circumstances and needs. It's that simple!

Oh, and remember – writing off unpaid debt needn’t be an inevitable part of doing business! Leave it to the professionals, and start recouping what you’re owed today.

Compare Quotes from Debt Collection Agencies in the UK and Save
It takes just 30 seconds...
1. Do you already use a debt collection agency? YES NO
Lucy Crossfield Editor

Lucy heads up the team on Expert Market, helping to deliver industry-leading expertise on business topics for nearly four years.

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